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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79561
Experience:  9+ years being an appliance technician with factory training.
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Have a Kenmore Elite Dishwasher. Not cleaning dishes. Checked

Customer Question

Have a Kenmore Elite Dishwasher. Not cleaning dishes.
Checked hot water supply, cleaned both upper and lower water distribution flywheels, Checked pump impellers for damage and and sump for glass and garbage. Powdered detergent in reservoir on door is not being thoroughly used, i.e reservoir not being emptied out during one washing cycle ( which is normal when appliance is running well). Some detergent remains in each of 2 reservoirs following completion of cycle. any tests that I can run to check efficacy of pump or motor?
Submitted: 4 years ago.
Category: Appliance
Expert:  Tyler Z. replied 4 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Put 4 cups in the top rack facing upwards with no other dishes in the dishwasher. Run the dishwasher for 5 minutes and then open the door. Are all the glasses filling up with water?

Customer: replied 4 years ago.
They are not filling up
Expert:  Tyler Z. replied 4 years ago.
OK so that is definitely a water pressure problem. So the first thing you want to do is make sure the dishwasher is getting adequate water or else it can't produce the correct pressure. Start a cycle and wait 5 minutes. Open the door and make sure the floor is covered with water. If so, then you're getting enough water.

Assuming the water level is correct, your problem can be caused for two reasons, either you have a bad circulation pump and motor assembly or your disposal screen is getting clogged and needs to be cleaned out. Below is a link to a video that will show you how to clean out your disposal and take your pump apart.


If you clean out the screen and it still won't wash the dishes properly, then the entire circulation pump and motor assembly will need to be ordered and replaced, and that's a $150 part. Below is a link to a video that shows you how to replace the pump and motor if you wanted to do that


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Tyler Z. and 3 other Appliance Specialists are ready to help you
Customer: replied 3 years ago.
I wanted to thank you for your assistance with my question. I swapped out the motor and pump assembly for our Kenmore dishwasher and it was apiece of cake. It's working fine now!
Expert:  Tyler Z. replied 3 years ago.
Awesome. Thank you for the update and I'm so glad everything is up and running again!
Customer: replied 3 years ago.
tried to find the place to rate your service. I tried looking around the Just Ask site, w/o luck. Do you have a link to the appropriate area? Your help was worth every penny! I really appreciate the assistance.
Expert:  Tyler Z. replied 3 years ago.
I believe you actually have a test sequence on your end this time (randomly presents itself) where you just needed to press "accept" which you did so I appreciate that.