How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Tech Dave Your Own Question
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2613
Experience:  30 years experience specializing in Whirlpool, KitchenAid and Kenmore
Type Your Appliance Question Here...
Appliance Tech Dave is online now
A new question is answered every 9 seconds

I have a Kenmore Quietguard 5 - Model # XXXXX I dismantle

This answer was rated:

I have a Kenmore Quietguard 5 - Model # XXXXX I dismantle the bottom and cleaned out all the debris from the pump. The bottom spray bar is fine and pumps alot of water. The top spins freely but does not spin or push water when it's running. Half way up the plastic riser are two hole where the top spray bar goes in so you can raise or lower the top rack. Both hole stay open because the rubber caps don't close all the way. Could this be the problem with not getting enough water to the upper spray arm?

Appliance Tech Dave :

Hello, my name is XXXXX XXXXX I will help you with your dish washer. As you say the flap should close to the opening that is not in use when the dishwasher is running. To test this and prove that is what you need you can block the one that is not in use with tape for a short time to see if that improves the pressure to the top. If this proves to be the problem you can refer to the parts list link for item # XXXXX Let me know if the link does not work or if you have questions. Parts link Dave


I have removed the bottom spinner and cleaned out the little reservoir below the screen. Is there any other area that could be reducing water pressure?

Appliance Tech Dave :

Inside the pump there is a check valve flap that keeps water from going down the drain during wash. If it gets warped or damaged you will loose pressure to both arms but it will be more noticeable on the top. It is #5 in the parts link. Parts link Dave

Appliance Tech Dave and other Appliance Specialists are ready to help you
Thanks, Dave