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Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
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We have a Kenmore Refrigerator giving us trouble. My Wife cleaned

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We have a Kenmore Refrigerator giving us trouble. My Wife cleaned it yesterday and the freezer will not restart. Model No.(NNN) NNN-NNNN9201, bottom freezer. Have turned it on and off several times and hit the circuit breaker once hoping it has a restart. I note that it is getting electricity and the normal fridge portion seems to be working.
Any suggestions?
Hello my name isXXXXX will be assisting you with this problem today. Thanks for trusting JA to help you with this appliance question.

can you give me a moment to look up the model number please.
Customer: replied 4 years ago.


Ok thanks for that, When it was cleaned was the unit still plugged in or unplugged? also how long were the doors open while cleaning?
Customer: replied 4 years ago.

Plugged in and probably open for about 1/2 hour

Customer: replied 4 years ago.

I have been corrected she is now telling me over an hour

Ok the likely problem here is that moist air got onto the evaporator and condensed building frost up on the evaporator (located in the freezer), To clear the problem you will need to either unplug the unit for 24 hours in order to let the frost on the evaporator melt.

If you have no where to put the food remove the drawer, then remove the drawer, next remove the ice maker from the freezer, next remove the panel on the inside of the freezer rear, once out you will see the evaporator (looks like the radiator on a car) there will be excessive frost on the evaporator, melt this with a hairdryer set on low heat. Once melted button the unit up.

Although the fridge is not cooling the air that is blown into the fridge comes from the freezer, if frost covers the evaporator then cold air cant pass over the evaporator and the heat exchange cant happen causing the fridge to warm.

Always remember to unplug the unit when cleaning it.

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