Need Appliance Repair Help? Ask a Technician for Answers ASAP
Thanks for using this service. Please be logged in to rate my assistance when we are done. Rating 3-5 is good, but 1-2 is bad so talk with me first.
Just let me know when you are here
I am here
Ok so the unit just stays in sensing ...does it fill with water?
Ok lets put it through a calibration check
one sec while I pull it up
do i need to be at the washer/
no, that could be an issue. my internet comes in and out where the washer is. I will try
ok lets try it
Ok let me just go through the steps and then you can do them at the machine
ok I am ready when you are
With the machine off rotate the dial counterclockwise a couple of full turns and stop at the 12 oclock postion.
so two full turns and stop at 12?
I just did that
Move the dial 3 clicks to the 3 oclock position with about 1/2sec between clicks.....then back to thw 2 oclock position then one more time to the 3 oclock position in that order....all the lights should light up
let me know when you get it
If it does not work do the same thing all over counterclockwise a couple turns then 12 oclock to 3 oclock to 2 oclock then back to 3 oclock
1/2 sec between clicks
went counterclock wise twice to 12 o clock
So you will be going 3 clicks to the right from the 12 position then 1 back then 1 forward
than 12 to 3 then to 2 then back to 3
You have to go a little slow slow down the clicks forward
do I need to go slow when I do the counterclock wise?
No counterclockwise is just to reset it to try again
go slow when you are doing the 3 clicks to then 1 click back then 1 click forward
It will go
It is like cracking a safe
It might have reset just didnt light up. I went counterclock wise twice, then I went 12-3 1/2 in between then back to 2 then back to 3.
Ok from turn it counterclockwise and stop at 12 with all the lights off then go a little slow 12, 1, 2, 3, 2, 3 in that order just go steady and a little slow
Ive done that multiple times but I will try again
Try again....I have done this many times it can be a pain
It is a bad diagnostic designb
Still no lights at this point
Should I press start then try it?
or leave it completely off?
All the lights will light up when you get it
NO EVERYTHING HAS TO BE OFF
Nothing lit when doing it
Ok everything has been off we will keep trying
could it be the lid switch that is not letting this happen??
Yes a lot of times people just click too fast you can not go too fast nor too slow
Always turn it a couple times counterclockwsie before trying the procedure again
tried doing it at different speeds and still nothing
Then I would say you have a bad control board. You have to get it into diagnostic mode to do a calibration or get error codes out. If it willnot go in get a new main control board. They have had a lot of problems with that board and it may just be junk as most of them are. Here is a link to a new one
CLICK HERE FOR PART
All I ask is that you rate my assistance thank you
so I will not be charged for your help?
You will be charged nothing extra at all for a rating
That is the only way I receive credit
ok so I just rate you and I will not be charged
or will I be charged the 38 dollars?
Thanks for your help.