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Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16453
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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The oven in my KitchenAid Oven/Microwave (KEMS377GWH0) underheats.

Resolved Question:

The oven in my KitchenAid Oven/Microwave (KEMS377GWH0) underheats. I set the temp to 400 degrees but when the digital displays 400 the actual temp measured by an analog thermometer is 325. I have already raised temp adjustment to its max value. I pulled the sensor and measured the resistance at room temp. It measured 1.1k ohms. Any ideas for next step?
Submitted: 4 years ago.
Category: Appliance
Expert:  Chas replied 4 years ago.

Hello from our service,

My name is Chas, I am so happy to help you today.
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Does the temps stay around 325 all the time at 400? Or do they get hotter the longer the oven is on?





Customer: replied 4 years ago.
Did not check that situation. I will need to put sensor and door back before I can check.
Expert:  Chas replied 4 years ago.
That is important as depending on analog sensors, can cause problems, you have to wait at least 25 minutes more when you use them
Customer: replied 4 years ago.
Ok, that will take a while. How do I get back to you?
Expert:  Chas replied 4 years ago.
I am here for at least another hour
Customer: replied 4 years ago.
ok, I will let you know.
Expert:  Chas replied 4 years ago.
Thank you
Customer: replied 4 years ago.
got it back together and heating, let you know in 20 minutes
Expert:  Chas replied 4 years ago.
SOunds like a winner
Customer: replied 4 years ago.
Well who said electrical engineers are bright? After 10 minutes the thermometer reads 400. Thank you for the reminder of what analog means, guess I've been digital too long!
Expert:  Chas replied 4 years ago.
Your welcome

All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done and rate a 1 or 2 star please consider using the "continue conversation" link and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

Bonuses are welcome if I have helped you a lot, however they are not mandatory

Chas and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.
Where do I rate you?
Expert:  Chas replied 4 years ago.
There should be smiley faces the top 3 are the best ones