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Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16453
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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My maytag epic z washer has power, but when I put it to anytime

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My maytag epic z washer has power, but when I put it to anytime of cycle it just makes a loud sound and does nothing else.

Hello from our service,

My name is Chas, I am so happy to help you today.
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Can I get the complete model number of the unit?




Customer: replied 4 years ago.


The model number should be found inside the door opening area of the machine. It will have letters and numbers in it.
Customer: replied 4 years ago.

Model: MHWZ600TWO1


TYPE: 832

Does the noise start immediately when turn on the machine? Is there water still in the tub?

Customer: replied 4 years ago.

No water in tub. Noise only starts when I hit the start button for the cycle.

Can you spin the drum by hand? Does it feel funny or make noise then?

Customer: replied 4 years ago.

I can spin by hand. No noise, does not feel funny.

Is the noise coming from the bottom of the unit, or the top rear?
Customer: replied 4 years ago.

I guess near the top, but it's really hard to do I get it to work?

Let's try the diagnostic tests, let me know if any error codes are logged in the unit also

Customer: replied 4 years ago.


Is that the only error code logged?
Customer: replied 4 years ago.


You need to remove the panel below the door, it should be held on with 3 screws, you will see a drain pump, there will be a screw cover on the front of it, open it up and clean it out, there is going to be water in there so have some way to catch it, then try running it again with the bottom cover off and see if it works, let me know..

Drain Pump W10130913 Main Product View
Customer: replied 4 years ago.

You have been very helpful, but I lack the tools to get off the panel. I need to get a ratchet...small enough to get those screws off. Your rating is 5 in my opinion.


Thanks, I think you drain pump is bad, that is the error code you give me in diagnostics.

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