How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22029
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a Maytag Atlantis Dryer, Model MDG8400AWW. It is not

This answer was rated:

I have a Maytag Atlantis Dryer, Model MDG8400AWW. It is not heating. I removed the vent at the back, there is good air flow but it is not warm air.
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! When you initially start the dryer, do you hear a series of clicks or just the motor starting?
Customer: replied 4 years ago.

Sounds just like it normally does.


Okay, and no heat, even directly at the start of the cycle? Do you have a meter to test continuity with?
Customer: replied 4 years ago.

Doesn't seem to be any heat at the start. Air feels cool out the back (with the vent hose disconnected). I let it run a couple of minutes and the inside was still cool. Yes, I have a voltmeter.


Great! Unplug the dryer. Can you open the door and remove the screws on each side of the door opening and then take the front panel (number 24) off?

Once you have the front panel off, you will see the thermal fuse (number 10) pictured below mounted to the blower housing (number 13/1). Does it read continuity through it?

Customer: replied 4 years ago.

Have the front panel (24) off. I see the blower housing (13-1), how do i find the fuse?

It may be a bit hidden behind the filter housing. It looks like the picture below.

Customer: replied 4 years ago.

found it, continuity tester not working, will get back to you shortly

Okay, keep me posted, thanks!
Customer: replied 4 years ago.

(Fuse was out.) It appears to have continuity. I tested both ways--with the two wires connected and disconnected.

Okay, so you read continuity through it?
Customer: replied 4 years ago.


Okay, can you close the door and start the dryer and see if the igniter (number 4) glows at all?

Customer: replied 4 years ago.

Door is off, I held down the button. Don't see any glow

Okay, can you test to see if the igniter is getting 120 VAC when you start it?
Customer: replied 4 years ago.

how do I do that?

There are two wires going to the igniter. Place your probes into the connector that the igniter is plugged in to and start the dryer. Does your meter read any voltage?
Customer: replied 4 years ago.

have a business call, need to take a 30 min break

Sure, just reply when you can!
Customer: replied 4 years ago.

OK, back to this. I just put the probes into the holes that the wires disappear into?

Correct, just make sure the probes are making good contact with the metal connectors in the plug.
Customer: replied 4 years ago.

I didn't see any voltage but I'm not sure I got good contact, can't see what's going on inside there. Is there another place to put the probes?

Well, you can disconnect the igniter and test right on the metal connectors.
Customer: replied 4 years ago.

Getting 120V

Okay, great! That means just the igniter is bad and will need to be replaced, an easy fix! The correct igniter is available below, nice job!

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!











Thank you for allowing me to assist you! I am happy to answer any follow up questions you may have at no additional charge.


Thank you for a positive feedback rating!

Customer: replied 4 years ago.

Thanks Kelly! Really appreciate your help.

You are very welcome, I enjoyed working with you. Let me know if you have any other appliance troubles! Thank you!
Kelly and other Appliance Specialists are ready to help you