How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

whirlpool gas dryer model 9500 duet steam 2 years old - last

This answer was rated:

whirlpool gas dryer model 9500 'duet steam' 2 years old -
last few weeks I have noticed the dryer door opens for no reason while running shutting the dryer off. There are no codes to show the problem symptoms.
Hello, Thank you for using this service, I will be helping you with your problem today. Can you open the door and get us the full model number off the tag ? thanks , Bryan
Customer: replied 4 years ago.

Whirlpool Duet Steam


Model # XXXXX




Okay perfect, you need to replace the door catch, its cheap and easy to do. Door Catch 279570 Main Product View you can order this @ theres also a video at that link that shows you how to replace it. you can do this yourself, hope this helps, thanks and best wishes, Bryan
Bryan and 2 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Thank you Bryan. I had understood that this may be a problem but wasn't sure as the catch seemed to be working fine.


I have ordered the part (2 door catches) and will let you know how it works.


Thank you for your help



your welcome, its very common for the catches to do this, because there are two sometimes they will hold and sometimes not. I'm sure this will fix your issue, thanks, Bryan
Customer: replied 4 years ago.

Replaced the part today and it worked good on first try.


I hope it stays that way.


Thank you for your prompt responses and timely help

Thats great to hear, It will be fine, thank you and have a great night ! Bryan