Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

Hello I have a Maytag Performa Washer that stopped working.

A week ago when it...
Hello I have a Maytag Performa Washer that stopped working. A week ago when it was on the spin cycle it began making a very loud grinding and squeaking noise and at the same time I could smell something burning. Now it does not spin at all. Any recommendations?
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
6/15/2013
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,773
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Verified

Randy 43 :

hello ,so the water isnt draining either ? are you able to tilt the machine back and leave it propped backwards?then spin the belt off

Randy 43 :

the pump bearing can disintegrate ,so turn the pump and motor pulleys ,make sure they are turning both ways with no resistance

Randy 43 :

then try the transmission center pulley ,,it should turn easy one way (agitation) the other way it locks the brake and then turns(spin)..if it doesnt turn ? ,first look for any obstruction in the holes of the inner basket that may be binding the tub,ie nail,screw , hair pin etc if all clear you may have a seized up transmission gear

Randy 43 :

after the belt is off you can test each component , motor, pump ,transmission ,let me know thx randy

Customer: Correct the water isn't draining either
Randy 43 :

i would check that drain pump if it isnt draing ? is it atleast trying to spin?making noise? ..you may need to get some of the water out to be able to tilt it backwards , things getting stuck in the drain pump is pretty commom on those

Customer: I drained the water completely out into a pan. When it is on spin cycle it does not spin at all but you can hear the motor
Randy 43 :

so the motor works , can you check those pulleys on the bottom? to make sure both the pump and transmission both turn?

Customer: Ok I'll work on that
Randy 43 :

ok , im here all nite ,take your time

Customer: Actually I do not know if it is the motor or if it is just the timer making noise? Whenever I rotate the timer button to spin then pull it out it makes that noise, but I also I notice I can still smell that burning smell when I do that eventhough the machine is not spinning
Randy 43 :

if something is binding down below ,pump or transmission , then the belt just rubs and doesnt spin causing that burning smell..if it makes a very loud sound ? i really suspect something in your drain pump

Customer: It was making a very loud noise and burning smell last week before it broke. Unusually load noise, now it doesn't spin, just a motor/timing noise when you turn spin on and a burning smell too.
Randy 43 :

it must be completely seized then , that belt drives all 3 pulleys if one them is unable to turn then it may eventually stop all movement

Customer: I was able to rotate both the big green pulley and small green plastic pulleys rather easily, but there is a small gray/silver metal type pulley in the rear that is hard to rotate and makes a grinding noise when you rotate it. Any suggestions?
Randy 43 :

that is the drain pump , something in there or bearing seized ,as i suspected ..you will need to check that for blockage and possible replacement

Randy 43 :

Drain Pump 35-6780 Main Product View
Full Size Image

Customer: How do I do that?
Randy 43 :

you pop the main top ..clip on either side 1-1"1/2 between the front and main top with a putty knife then there is a scew holding 2 the front panel then the pump is held on with 3 bolts and you remove the clamp and hose

Randy 43 :

..or you can get at it also after removing the access panel at the rear of the washer , same process

Customer: Ok let me try
Customer: Ok. I got the drain pump out. It's grinded up so I guess that's the problem. Where can I get this replacement part? Thank you for your help!
Randy 43 :

any parts dept can get it for you or you can get in online at most places or at repairclinic.com

Randy 43 :

 


Drain Pump


Item #(NNN) NNN-NNNN/p>




Washing Machine Drain pump assembly. *Redesigned - no mounting plate - pump mounts directly to base of the washer.


Manufacturer Number 35-6780


More



Randy 43 :

about $75

Customer: Thank you for all your help. I actually found that same one and just bought it.
Randy 43 :

ok great ,glad i could help out

Randy 43 :

I hope everything has worked out ? im just going over my open questions , let me know if i can be of more assistance ? thx randy

Randy 43 :

sorry to bother you , i have open questions i need to follow up on , did the pump repair the issue ? do you req any more advice ? if you havent given any ratings this question stays in my open category ..if the rating you are considering is poor , please contact me again before doing so ,so i can see if there is anything more i can do ? thx Randy

Randy 43 :

thank you , have a great weekend

Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,773
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Verified
Randy 43 and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Randy 43 Your Own Question
Randy 43
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,773
3,773 Satisfied Customers
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert

Randy 43 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Maytag gas dryer Model #SDG305DAWW. It does not
I have a Maytag gas dryer Model #SDG305DAWW. It does not heat. how cann i check to see if the igniter is faulty? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I have a Jennaire downdraft gas cooktop which is 7-8 years
I have a Jennaire downdraft gas cooktop which is 7-8 years old. Lately I have noticed that COLD AIR is coming in from the outside when the cooktop is not in use. Isn't there supposed to be some kind o… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
WHIRLPOOL OVEN S/N PW74ZAX66PE ERROR CODE F9E0 WHAT DOES
WHIRLPOOL OVEN S/N PW74ZAX66PE ERROR CODE F9E0 WHAT DOES THIS MEAN? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Need a part "lid 22 630 00649249" A month. Warranty is
need a part "lid 22 630 00649249" JA: I'll do all I can to help. How long have you been dealing with this? Customer: a month JA: Do you plan on doing the work yourself? Customer: warranty is supposed … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Our Maytag fridge is pooling water underneath the crisper.
our Maytag fridge is pooling water underneath the crisper. We cannot see where it is coming from as there is no water behind it and nothing is leaking … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Kenmore front loading washer model 4756 or 4757 or 4758.
Kenmore front loading washer model 4756 or 4757 or 4758. Error code F21 and will not go past that by seemingly not draining. Door remains locked. How can you get a locked door open? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
30" Glass Top Frigidaire Stove Door accidentally locked. How
30" Glass Top Frigidaire Stove Door accidentally locked. How can I unlock door? Do not want it to clean. (Stove approx. 5 years old - Can't see Serial Number) … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Have a kenmore dryer meodel#110.61202010 everything ohmed
Have a kenmore dryer meodel#110.61202010 everything ohmed out except for the element. It stopped at 9.8 ohms. Any ideas?… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Replaced battery in home smoke alarm but chirps what to do?
replaced battery in home smoke alarm but chirps what to do? … read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
121 satisfied customers
I have a Maytag Maxima Steam dryer, the control lock is
I have a Maytag Maxima Steam dryer, the control lock is light and also says LC. I can't turn dryer on b/c it just beeps as long as this light is on and LC signal. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Looks like the line going to my water inlet valve is leaking
Looks like the line going to my water inlet valve is leaking badly. Doesn't appear the line is fitting securely to valve. Should I replace the valve assembly or am I missing something on line connecti… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
KA Superba Oven- KA Superba Oven- original from 2004- Oven
KA Superba Oven- original from 2004- Oven w/ Convection Capability. Occasional Power failure indication- had failure over holiday w/ a PF shutdown while baking batches of cookies. Found burnt Red (pink?) wire insulation on left wire( looking down on control panel) into Potter Brumfield relay- T9AS1D22-24- 240Vac. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a Bosch Axxis washer about seven years old, and it's
Hey, I have a Bosch Axxis washer about seven years old, and it's giving me an F:43 error. What does this mean and what do I need to do to fix it? The answer I'm looking at here is for a different mode… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I lost power to my FRench door refrigerator, Model number:
John, I lost power to my FRench door refrigerator, Model number: RG263BEAEBC/AA. I've tried holding the Alarm button for 3 second, the Freezer and Refrigerator Buttons each for 3 seconds and the Energ… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I am having a problem with my Viking VIPR161 Versavent
I am having a problem with my Viking VIPR161 Versavent Intake unit and could use some help. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
HOW DO I ERASE MY GOOGLE HISTORY. JUST RECENTLY. IF I CAN,
HOW DO I ERASE MY GOOGLE HISTORY JA: I'll do all I can to help. How long have you been dealing with this? Customer: JUST RECENTLY JA: Do you plan on doing the work yourself? Customer: YES IF I CAN, I'… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a ge monogram dishwasher zbd6880k10ss. opened the
i have a ge monogram dishwasher zbd6880k10ss. opened the door heard a popping sound then no power. did not trip house breaker, would a new keypad fix this? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,306 satisfied customers
When I hit the bake button the Loc On message comes up and
When I hit the bake button the Loc On message comes up and will not clear. I have tried everything to get it off. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x