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Ask Tom Goellner Your Own Question
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1643
Experience:  32 yrs. experience servicing major appliances and HVAC equipment.
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Our dryer stopped drying things, so we replaced the heating

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Our dryer stopped drying things, so we replaced the heating element. After we did this we turned on the dryer and after a minute or two I opened it to see if it was heating, it was. When we started it again, the breaker tripped. We noticed the plug looked a little burned. We replaced the outlet and the breaker still tripped. Today, we replaced the breaker and it is still tripping. PLEASE HELP!!!!!

tom goellner :

Put your dryer on a "no heat " setting ( it may say air fluff ) this will take the heat element out of circuit. See if it will run with out tripping the breaker.

Customer:

okay, i'm getting my husband to do that right now. Give me just a minute.

Customer:

Okay, still tripping.

tom goellner :

OK

tom goellner :

The two wires that go to the heating element - remove them and either tape the bare ends or just make sure they are not hitting each other or any thing metal and then try the test again ( be sure either breaker is off or un plugged when doing this.

Customer:

Okay, give me a minute. I really appreciate this, by the way.

Customer:

My husband says that there is more than two attached to the element. Which two would it be?

tom goellner :

More than two ??? Hang on a minute.

Customer:

Orange and black at the top

Customer:

yellow and black at the bottom

tom goellner :

Go to www.repairclinic.com and look at part numberNNN-NN-NNNNwhich is your heating element . There are two wires to the heating element - on the picture it will show two connectors sticking out at about the two o'clock position - that's the heat element terminals . the other wires are to a high limit thermostat . If you reversed these wires when installing that would definitely trip the breaker. But remove the two at the two o'clock position and then see if breaker trips.

Customer:

okay, it will be a few minutes, but we'll try this.

tom goellner :

the drum shaft on this dryer ( unlike every one else ) is a ball that fits into a socket which requires lifting the drum up about an inch to remove and replace and it is easy to hit and damage the heat element when doing so ( every appliance tech has done this at least once ) if the element is smashed against the metal housing - there's the problem.

Customer:

oh shoot, that doesn't sound good :(

Customer:

Tom, my husband had to go run an errand, so we'll have to try this a little later. thanks for your help with the trouble shooting though.

Customer:

How long can we keep chats open?

tom goellner :

I think I'd remove the drum and look at the element , like I said it's easily smashed when putting the drum back in ( never liked this design ) I also have to go for dinner . I'll check back later. When you get back it'll show up on my end.

tom goellner :

What's your name and where do you live ?

Customer:

Thanks sooooo much.

Customer:

Christi Johnson

Customer:

St. Francisville, La

tom goellner :

I('m near St. Louis and we're getting pounded with rain and thunderstorms again - all ready lost power once today.

Customer:

Okay, stay dry. I'll try to get back to you as soon as I can.

tom goellner :

Be gone about 1 hour , Christi

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