How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

Model MDE55100AY0 Serial# XXXXX Code is 19 Dryer

This answer was rated:

Model MDE55100AY0 Serial# XXXXX
Code is 19

Dryer will not turn on. Panel lights are working
Hello, Thank you for using this service, I will be helping you with your problem today. You need to check the thermal fuse. Thermal Fuse 33001762 Main Product Viewthis is located on the blower assembly. its number ten on this diagram. heres a link to order it if you need it and theres a video to show you how to test it. video
Customer: replied 4 years ago.

Thermal fuse is active.

try this.

Accessing Diagnostic Codes with 15 Key Membrane


Air Fluff and Time (+) to enter Service Mode.

Press the

Wrinkle Release key to access the

Diagnostic Codes. Scroll through the Diagnostic Codes

by pressing the

Temperature (^). The first time the key

is pressed the newest code will be displayed. Each

additional key press shows the next code. Once all the

codes have been displayed a "

d" is displayed and the

process repeats. If there are no Diagnostic Codes

available, "


00" will be displayed for the Diagnostic Code

Customer: replied 4 years ago.

Code "18". Never get any other code and does not display "d" or "00". "do" appears when I push start from an off mode even if the door is closed.

okay theres no code 18 or 19 so that's bad. it means the control has failed, Main Control Board 33003028 Main Product View I wish I had better news, I am looking at the tech sheets and theres no code like the one you said, sorry. that control board is very expensive. I don't know of anything else that would cause a false code. I had a major computer crash sorry it took so long to reply, had to fire up my laptop.
Bryan and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Now I feel really stupid. I took the door switch out and looks like it's bad. Not sure about the codes, I was most likely entering something wrong or the door being "open" kept the code panel from coming up property. Long story short I just need to order a new door switch. Is that something you can supply and if so what is the price?


Thanks so much for your help, at least I've found out a few things I may need in the future! Lu