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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22585
Experience:  Highly accurate diagnostician with over 30 years experience!
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kenmore front load washer model 110.46472501 will not agitate

Customer Question

kenmore front load washer model 110.46472501 will not agitate or spin
Submitted: 4 years ago.
Category: Appliance
Expert:  Kelly replied 4 years ago.
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! May I please have you double check model number so I am able to provide you with accurate, model specific information?
Customer: replied 4 years ago.
we double checked and that is ther correct model number
Expert:  Kelly replied 4 years ago.
Thank you. What exactly happens after you start a cycle?
Customer: replied 4 years ago.
water fills in and pump will pump out but tub doesn't move. Paul
Expert:  Kelly replied 4 years ago.
Thank you! Any odd noises? Will the tub spin manually in each direction?
Customer: replied 4 years ago.
No noises and yes it sin in each direction
Expert:  Kelly replied 4 years ago.
Great, thank you! Any error codes showing up on the display?
Customer: replied 4 years ago.
So what is wrong
Expert:  Kelly replied 4 years ago.
I suspect the Motor Control Unit is faulty and will need to be replaced. It is mounted on the base of the machine, accessed by removing the rear access panel. All connections simply unplug and plug in, making for an easy replacement. The MCU is shown as number 15 in the diagram, pictured and available below. Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!


Thank you for allowing me to assist you! I am happy to answer any follow up questions you may have at no additional charge. I appreciate your positive feedback rating!