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The Home Smithy
The Home Smithy, Home Appliance Technician
Category: Appliance
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Experience:  30 years repairing appliances
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I have a frigidaire gallery stove. The lock light is displayed

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I have a frigidaire gallery stove. The lock light is displayed and so I cant use the burners.
Hi. I'm Smitty. I am a professional appliance repair consultant here to help you diagnose, and repair, your appliance.
What is the model number of your unit, please?
Customer: replied 4 years ago.
I found this number on the back of the appliance. XXXXXXXXX

I am sorry Claire, but that isnt it.

Look behind the warming drawer to the right hand side. If no drawer remove the kick panel. The number is XXXXX the right.

Customer: replied 4 years ago.
There are 2 numbers
GIEFM397DSA and SFVF44910091
I am sorry but I do not have the information you require. I will opt out and another expert may be able to assist you.
Sorry for the inconvenience.
Customer: replied 4 years ago.
Did I give you the correct serial number?

Hello from our service,

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The serial number is XXXXX however there appears to be to many charcters in the model number, Please look carefully at the number again...




Customer: replied 4 years ago.
lets try VF44910091
That is the serial number not the model number

Customer: replied 4 years ago.
could it be ES510?
No, the number you found before, not the VF number which is the serial number, can you reverify the original numbers that you found..
Customer: replied 4 years ago.
The number I found on the bottom stove was GLEFM 397DSA, the number I found on the back of the stove was XXXXXXXXX
THat was the correct number, Have you turned off the power to the unit and then reapplying power to see if the computer resets?
Customer: replied 4 years ago.
Have you done a self clean recently on the oven?

Customer: replied 4 years ago.
I did try to self clean after the problem started. this also did not remove the lock. priot to this problem we have had trouble with the door not closing completely so have been using the lock button to keep the door secure.
Is the voen door locked now?
Customer: replied 4 years ago.
I can lock and unlock without problem. We are using the oven but unable to use the range due to it locking out the burners
But you keep sayng it says LOC on the display correct?

Customer: replied 4 years ago.
Right now there is a red emblem with a lock signal. All of the displays over the range controls are dashes
It appears to be a switch problem on the oven door causing the problem, however I am not sure, so I am going to opt out also, another expert should be with you shortly..
Customer: replied 4 years ago.
Thanks for your help. I am going to close out. Thank you for your help

Try pressing control/off and holding it for at least three seconds. Please let me know if that doesnt work.


Customer: replied 4 years ago.
We tried it. Where do I rate you? Will I still be charged?

If that did not work then the door lock indicator switch is bad. It is sending the wrong signal to the main control board and that is why the loc indicator is showing.

Give me a minuet or two and I will get you parts information.


Customer: replied 4 years ago.
My husband just figured it out. You need to hold the clock button for 3 seconds.


Figures that the darn manual would give the wrong button.

Glad you got it fixed. I was about to go nuts digging through the manuals, and parts sites trying to come up with a solution for you.

Have a great day.

Best, Smitty


The Home Smithy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9622
Experience: 30 years repairing appliances
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