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Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3627
Experience:  Appliance Service Technician with 10+ years experience.
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I have a Kitchenaid KBHS109SS05 built in microwave. The turntable

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I have a Kitchenaid KBHS109SS05 built in microwave. The turntable shaft has broke. I have ordered a new turntable shaft, but need directions on how to do the repair. Is there access from under the microwave? Do you have a schematic that you can send to me. If the advice is not detailed it is no good to me. I can take the bottom off and eventually get the part installed. I am looking for a sequence of steps to save time or a schematic to save me time.
Hello, Thank you for using this service, I will be helping you with your problem today. is it the coupler thats broke ?
Customer: replied 4 years ago.

No the turntable shaft. The coupler fits into the shaft. I have already ordered the shaft part # XXXXX or #40 on the kitchenaid parts schematic.

oh okay so the turntable drive coupling you do have to go in through the bottom and remove the motor and the motor will drop down so you can replace the coupling. it goes on top of the motor but before the motor cover # XXXXX
Customer: replied 4 years ago.

No, It is called the turntable shaft. Part select Canada has it labeled as part #40 as well. It is not the drive coupler. It would go on top of the drive coupler.


different company's call it a coupling heres a link so you can see what I mean. its the same part
Customer: replied 4 years ago.

I already have the parts installation schematic for the turntable shaft. Thanks for your effort, but I was hoping there were some step by step directions, or the most appropriate means to access it.

Customer: replied 4 years ago.
Relist: Answer quality.
I want specific direction on how to change the turntable shaft. I already have the parts diagram. If that is all that they can share with me then I do not want to pay for the advice.

My name is XXXXX XXXXX I am an authorized Whirlpool service tech and I can help you today.

Here is what you need to do to replace the part you have.

First, unplug the microwave.
then remove all screws to the bottom access cover and remove the cover.
Near the middle of the bottom of the machine you will see the access cover to the stirrer motor or what is called the turn table motor. remove this and get access to the motor.
There may be a few screws holding in the motor depending on the model, so if you can clearly see the motor and see screws holding it in place, remove them. Otherwise, if no screws and the motor is just held in place, remove it by pulling it down.
Now remove the shaft and fit in new motor and or shaft or parts you have and reverse the steps to put it all back together.

Now if you are just in need of changing the drive coupler, you should be able to grab hold of it from inside the microwave and pull it up and out. then just put the new one back in place. Making sure the flat side matches up with the shaft of the motor. Or else it will not fit in. it only fits in one way.

If you need more help please get back to me here and I will help you more.
Otherwise, if you feel that I have helped to answer your questions please remember to rate my performance positively below with ok service or better rating. And if you have more questions after rating me positively please feel free to get back to me here at any time and I will help you more for no additional charge.

Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3627
Experience: Appliance Service Technician with 10+ years experience.
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