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this is an easy one, open the freezer and remove all your food and the shelves, then remove the back panel number 10A on this diagram . you will see ice buildup under the coils, take boiling water and pour it over the ice until it all melts and this drains freely again, you can order a drain strap defroster for this to prevent this from happening again. heres the link to order it. http://www.repairclinic.com/PartDetail/Drain-Strap/819043/726493 thanks and best wishes, Bryan