Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

i have model KSRG25FKSS04 SIDE BY SIDE IT IS NOT MAKING

i have model KSRG25FKSS04...
i have model KSRG25FKSS04 SIDE BY SIDE

IT IS NOT MAKING ICE, BUT GIVES ME WATER.

THE RED LIGHT IN THE FREEZER IS FLASHING.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
5/6/2013
Rick
Rick, Repair Guy
Category: Appliance
Satisfied Customers: 686
Experience: 25 years service experience as a technician. Experienced on both high end and regular appliances.
Verified

repairguy :

My name isXXXXX will assist you tonight

Customer:

doyou see my notes to the left?

repairguy :

I think so, you can hear the unit trying to fill put it does not fill

Customer:
i have model KSRG25FKSS04 SIDE BY SIDE IT IS NOT MAKING ICE, BUT GIVES ME WATER. THE RED LIGHT IN THE FREEZER IS FLASHING.

Optional Information:
Brand: KITCHENAID
Type of Appliance: Refrigerator
Model Number: KSRG25FKSS04
What have you tried so far?: RUNNING THE COLD WATER FOR A WHILE. I CAN HEAD IT TAYING TO FILL, BUT THE ICE MAKER IS EMPTY
repairguy :

is that correct

Customer:

yes

repairguy :

but you are getting water when you ask for it

Customer:

yes

repairguy :

There is a spout where the water goes into the icemaker, can you see it?

Customer:

no, but then, i haven't been looking for it.

Customer:

should i go look for it?

Customer:

you willl have to wait...so giveme the directions when i find it

repairguy :

I would suggest taking a look just to make sure it is not frozen over

Customer:

ok, pleasee wait here

repairguy :

There is a cover over the ice maker, it may have a screw in it but most do not.

repairguy :

once you remove the cover you should see the spout

Customer:

yesm it is black on the right and i squeezed it and it is empty

repairguy :

When you say you hear it trying what do you hear

Customer:

earlier i heard that whirr noise when the water is going to start going into the icemaker and the red light was momentarially off because I opened up the freezer and checj the ice tray and it was empty, and then the red light came back on.

repairguy :

I can not tell from the diagram, so I will need you to look for me.

repairguy :

Does the Ice maker have a small button you can push to start a harvest, sometimes they call it a test switch

Customer:

i don't think so, i never used it. where would it be? in plain sight? then NO

Customer:

i will look right now

repairguy :

yes usually near the motor part of the ice maker, sometimes you can just put pressure on the fingers pulling towards you and the unit will start the harvest. dont pry just try pressure. I am trying to determine if our problem is with the ice maker or the valve.

repairguy :

making the unit harvest will activate the water valve

Customer:

there is no switch that I can find. the fingers won't budge and the red light is flashing on the icemaker monitor on the side of the freezer.

repairguy :

That is a eye, that is how the unit knows if the door is closed and the unit is able to produce ice.

repairguy :

It should be blinking

Customer:

yes it is

repairguy :

If the spout is clear, I would say you have a defective water valve.

Customer:

i can not find a harvest button, switch

Customer:

in the fridge or in my house?

repairguy :

The valve is a dual valve, one side does the water the other supplies the ice maker

Customer:

if the water comes out i know that the fridge is receiving water. where is this valve and how do i fix it?

repairguy :

On the unit, they are very easy to replace would you like me to locate one for you

Customer:

yes, ifyou say it is easy to do

Customer:

do i have to take apart the unit and take it out of the freezer?

repairguy :

It is located in the rear of the unit, you will need to pull it away from the wall, turn off the water supply and just remove the connections and the wire connectors.

Customer:

too complicated for me.....how much is the part?

Customer:

the fridge is very heavy

repairguy :

W10408179 is the valve you need, it sells for $68.78 at www.automaticappliance.com

repairguy :

It is on rollers you should be able to roll it out

repairguy :

I promise if you get behind the unit, this repair is very quick

Customer:

ok, i will try first.....i should go online and order the part now.

Customer:

i guess we are done. and you are sure this is the part?

repairguy :

Im sure you can, if you get stuck, just come back to this thread, I will be notified and will be more than happy to help

repairguy :

Yes, if I was at your home repairing this unit, I would be selling you the same part right now

Customer:

thank you. but if i purchase the part and it doesn't solve the problem what else could it be?

repairguy :

Please take a moment to rate my answers before you leave tonight

Customer:

ok

Rick
Rick, Repair Guy
Category: Appliance
Satisfied Customers: 686
Experience: 25 years service experience as a technician. Experienced on both high end and regular appliances.
Verified
Rick and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Rick Your Own Question
Rick
Rick
Rick, Repair Guy
Category: Appliance
Satisfied Customers: 686
686 Satisfied Customers
Experience: 25 years service experience as a technician. Experienced on both high end and regular appliances.

Rick is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a small F S refrigerator freezer that the freezer
I have a small F S refrigerator freezer that the freezer operates but the refer stopped working. Is it repairable or should I ditch it? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
Freezer is not working. I have not open freezer fora few
freezer is not working. I have not open freezer fora few days and today I noticed all my food is thawed out. Setting for freezer is on 6.serial #k61420186 model wrf535smbmoo … read more
travis webb
travis webb
tech.
2,414 satisfied customers
I have an upright freezer that is leaking water .And freezer
I have an upright freezer that is leaking water .And freezer is defrosting had to remove food .This is a G.E.model no.DID 20DPA THE. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The freezer...on the bottom of the fridge...periodically
The freezer...on the bottom of the fridge...periodically leaks a little water on the floor. … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My Freezer. my freezer door is jammed and I cannot open it.
My Freezer. my freezer door is jammed and I cannot open it. … read more
Rusty S
Rusty S
Technician
155 satisfied customers
I have a Maytag refridgerator / freezer and the freezer wont
I have a Maytag refridgerator / freezer and the freezer wont freeze, but the fridge worksFFTR1814TW(-623739 … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I have a whirlpool frenchdoor bottom freezer and rhe freezer
I have a whirlpool frenchdoor bottom freezer and rhe freezer has veen getting stuck when trying to open (rubbing on ice build up on the bottom of the freezer and not 100% sealing on 1 side. Is it safe… read more
travis webb
travis webb
tech.
2,414 satisfied customers
Have uppr refrigerator, lower freezer. The freezer will not
have uppr refrigerator, lower freezer. The freezer will not freeze. Refrigerator seems to work ok. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Where is the switch for the light in the freezer for a
Where is the switch for the light in the freezer for a Maytag French Door Bottom Mount refrigerator? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
There is water in my freezer part of my fridge/freezer. Much
There is water in my freezer part of my fridge/freezer. Much of the contents have thawed. Would it help to vacuum the fan and coils? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The freezer part of our Frigidaire freezer seems to be
Hey, so the freezer part of our Frigidaire freezer seems to be running warm, even at the coldest setting … read more
travis webb
travis webb
tech.
2,414 satisfied customers
Thermostat in he freezer is not working. GE Profile freezer
When I set it to 0 it reverts back to 27-37. Doesn't stay on 0… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer is not working properly. the coils in the freezer
my freezer is not working properly. the coils in the freezer are cold and have frost on the top half only. the bottom half do not get cold, the fridge area is working perfect. can you help, freezer do… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My whirlpool gold refrigerator freezer is frozen in freezer
My whirlpool gold refrigerator freezer is frozen in freezer part and cold on bottom of fridge but top of fridge is warm … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Need help with refrigerator/freezer. GE GSS25LSQASS. Freezer
freezer is thawing too much. causing ice in bin to become solid.… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Kitchen aid refrigerator / freezer with freezer compartment
Kitchen aid refrigerator / freezer with freezer compartment on top, model number KTRS 19 KDWH00 , serial number EE0719301 , mfg date 02/95, Fan in freezer compartment is making noise, gets louder when… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My freezer of my bottom freezer/refrigerator (MBF22548EW) is
My freezer of my bottom freezer/refrigerator (MBF22548EW) is not keeping my food frozen. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a viking fridge with a bottom freezer. The freezer
I have a viking fridge with a bottom freezer. The freezer bottom ices up, we get a service person to unfreeze it, it helps for several weeks (sometimes Months) and then is happens again. We have also … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x