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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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I recently took my Kenmore Elite Quietpak 9 out of storage

Customer Question

I recently took my Kenmore Elite Quietpak 9 out of storage and washed one load of clothes perfectly and put the second load in and it codes dl and won't let me open the door.
Submitted: 4 years ago.
Category: Appliance
Expert:  Chas replied 4 years ago.

Hello from our service,

My name is Chas, I am so happy to help you today.
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Have you tried to hold the door in while telling it to unlock the door?

 

 

.
Customer: replied 4 years ago.

I just did trying holding it in and it will not unlock

Customer: replied 4 years ago.

Do I just need to order a new lock mechanism?

Expert:  Chas replied 4 years ago.
We need to get teh door open first so we can get teh complete model number, the panel under the door comes off with 3 screws can you get it off?