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Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
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My GE Profile Model number PS423PSRA and serial number FG436506

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My GE Profile Model number PS423PSRA and serial number FG436506 is
neither cooling nor is the freezer cooling anything. Only about 8 year old fridge.
Tried taking the back panel off and vacuuming the dust accumulated.
Still stuck on 76-77 degrees on both sides. Tried restarting as well. Thoughts?
Hello my name isXXXXX will be assisting you with this problem today :)

Can you pull the unit out from the wall, remove the lower panel in the rear. Once the panel is off you will see the compressor, feel the compressor, need to know if it feels hot or room temp, also need to know if the fan beside the compressor is running.


Customer: replied 4 years ago.

room temp


Is the fan blowing beside the compressor?
Customer: replied 4 years ago.

fan is runnning


Ok can you look at the sticker inside the fridge at the sticker that has the model number on it, the model number you gave me does not come up on my system, can you check it.
Customer: replied 4 years ago.

Not 100 % sure because the sticker shows multiple numbers


Says GE Profile Arctica Refrigerators





Serial number is XXXXX is any help


Ok that is likely the large sticker, there may be a sticker down by the hinge that shows the full model number, either that or there will be a sticker on the back.
Customer: replied 4 years ago.


sticker on back

Ok sounds very much like the control board has failed, this is what controls everything on the appliance. This will need to be replaced. This is located behind the metal panel in the rear of the unit, once all the screws have been removed you will have access to the control.

I strongly recommend you buy the parts from the link below, They offer a year warranty and will allow you to return the part even after it has been installed, Other suppliers offer no warranty or 90 days and will not allow electronic parts to be returned.

Click here to order the control

I would like to earn your highest rating, if you are not totally satisfied with my answer please hit the continue button. If I have answered your questions to your satisfaction please feel free to come back at any time after rating me "Excellent service" for additional questions you may have at no further charge :)

Sometimes I will have to give bad news, Please try to find it in yourself to rate me for the service not the bad news :)

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Thanks! and have a great day. :)

Mike and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Does the motherboard just pull straight off then?

It's held in with little plastic clips, Use a pair of needle nose pliers to pinch the clips, pull the board at the same time, the control board should come with full instructions on how to do the replacement.


Customer: replied 4 years ago.

Thank you

Sounds self explanatory. Will see how it goes.

Have yet to receive the new board but will let you know

Wish me luck!

Good luck


Customer: replied 4 years ago.

Hey Mike,


I did everything mentioned. Replaced the part and plugged in exactly as it was and no change. Still room temperature. Neither freezer nor refrigerator side are chilling or freezing. Now what?

It's been plugged in for a while?
Customer: replied 4 years ago.

Yes. Left it plugged in at least 24 hours and both freezer and refrigerator are set at 75 degrees. Can hear blower fan in back going but just not getting cold. Thoughts?

Ok can you take the panel off in the rear, behind the panel is the compressor, feel the compressor, need to know if it's hot or cold, also let me know if the fan beside it is running.
Customer: replied 4 years ago.


I will try that again. Might be a few minutes...

ok thanks
Customer: replied 4 years ago.

compressor should be to the left of the fan? Or is the fan connected directly to the compressor? please advise



Customer: replied 4 years ago.

fan is blowing fine


the compressor is the round metal part in the rear and the condensor fan is next to the coils.
Customer: replied 4 years ago.

yeah, think i figured it out. Says Embraco VEGT 8H

yep is it hot or cold?
Customer: replied 4 years ago.

Cold. Not doing anything

ok let me look something up, will post back in a moment.
Customer: replied 4 years ago.

Ok and thank you

ok I think that if I pulled up the correct model there is another board in a plastic box near the compressor, if the compressor is not firing up then the problem is likely to be with the inverter board, If you purchased the part at the link I gave you then they should exchange the boards.

Click here to order the inverter

Customer: replied 4 years ago.

What model number did you pull up? Just being sure before I order. Also, you think this will do it. Also, is that the grey looking box attached to the compressor? If so, how does it come off? Please advise and thanks for your help!

I used the model number you gave me in a previous post, you would just hook it up the way the old board comes out, I can't see it being anything else if the compressor is not running other then a bad compressor.
Customer: replied 4 years ago.

Either way, thank you again for your assistance.

Customer: replied 4 years ago.

Model number is PSH23PSRA


then SVFG436506


let me know if any changes thanks

That is the model number I used.

Call this number in the morning just check with them this model number carries the inverter just to be sure.


Then if it does order the inverter from the link, if it does not get back to me or if you dont see the inverter in the rear near the compressor.



Customer: replied 4 years ago.

Thank you

your welcome