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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10114
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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We have a Panasonic Genius Prestige Microwave Model NNSD997S. About

Customer Question

We have a Panasonic Genius Prestige Microwave Model NNSD997S.
About a year ago the glass tray would stop turning. After some time, it would start turning on its own again. This has happened several times this past year. Now it has been 3 weeks, and the glass tray still isn't turning. What gives? Thank you.
Submitted: 4 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 4 years ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 32 Years,
and have over 100,000 in home repairs under my belt.

You turntable motor has finally failed it sounds like

CLICK HERE for part info

it is replace from the bottom of the unit ,the bottom exterion panel has to be removed

this may help also . it is item #38


Customer: replied 4 years ago.

This doesn't help me at all. Pictures of the individual pieces do not mean anything to me.Do you expect me to take the whole microwave apart?

I was under the impression I was going to get an answer from a Panasonic technician.

Expert:  Whrlp Master Tech replied 4 years ago.

Rosita :

I work on all Major appliances .

I have advised you of the part number ,advised the bottom panel has to be removed to gain access to the motor and even sent you a parts breakdown,

so you would be able to see what I was talking about .

And you gave me a negative rating ,what can I do to get you to change your rating , these are held against us?

What other question do you have??

Expert:  Whrlp Master Tech replied 4 years ago.
What other kind of information are you looking for?