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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22579
Experience:  Highly accurate diagnostician with over 30 years experience!
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Hello! Got an unresponsive 665.17572202 Kenmore Elite dishwasher

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Hello! Got an unresponsive 665.17572202 Kenmore Elite dishwasher with a blinking Normal light. Just replaced the heating element and the control board it came with, and for 2 days the dishwasher worked great. The interesting thing is that the blinking Normal light seems to reset itself in 12-24 hours, and then the dishwasher is good for another wash, whereupon the blinking light returns and the dishwasher becomes unresponsive. I checked the overfill protection float, which seems to work fine. None of the hoses look kinked. Water flow in and out seems normal. Any suggestions for further troubleshooting?
Thanks in advance, Michael.
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! How many times does it flash in between pauses?
Customer: replied 4 years ago.


It just keeps flashing - no pauses. At least, I counted 25 flashes before assuming there are no pauses.

Is it a slow or fast flash?
Customer: replied 4 years ago.

Seems like one-second intervals, or very close to it.

Does the door seem to be latched well? Do you have a meter to test with?
Customer: replied 4 years ago.

Never had any problems with the door (which of course does not mean that there are no problems now). Standing by with multimeter.

There are screws along the top edge of the inner door panel and the next one down on each side that will need to be removed. That will allow the control panel to be pulled free to access the door switches. Inspect the one that has the black wires going to it. Is the switch body melted or disfigured? Are the wire terminals discolored? Make sure you turn the power to the machine off at the breaker!
Customer: replied 4 years ago.

I'm on it. Give me a few minutes.

You bet, take your time.
Customer: replied 4 years ago.

I assume we're talking about the roughly rectangular black switch, generally in the middle of the door, with a brown lead and a black/white lead? If so, there seems to be nothing unusual there. There is also an off-white rectangular solid with the word "microtemp" attached to the edge of the control circuit board, with a black and a black/white lead. (It is the original, since none came with the new control board that was in the heating element kit.) Again, no unusual discoloration or evidence of high temperature.


Okay, can you test the switches for continuity with at least one wire removed?
Customer: replied 4 years ago.

The white one reads very close to zero ohms (one wire removed). The black one (both leads removed) reads practically infinity, but when I depress the little white tab while measuring, it goes to zero, too.

The white one reads 0 without the tab being depressed?
Customer: replied 4 years ago.

Yes, but I don't see a tab anywhere on it, just a resistor-like thing underneath once it is decoupled from the edge of the control board. Are we talking about the same thing? The writing on its side is:


64AM1102 ANG2




And, as mentioned before, the word MICROTEMP is on top.

Oh, that is the thermal fuse. Okay, go ahead and put it back together and see if it will start a cycle.
Customer: replied 4 years ago.

Stand by a tic.

Certainly, take your time...
Customer: replied 4 years ago.

Nothing. Back to steady flashing of the Normal light.

Do any of the buttons respond to pushing at all?
Customer: replied 4 years ago.


Okay, cut the power to the appliance. Use a hair dryer to heat the panel up until very warm while "massaging" the buttons. Be sure to get the panel very warm but not hot enough to damage the plastic. Let me know what happens.
Customer: replied 4 years ago.

Did it for about a minute. When I flipped the circuit breaker on, the dishwasher came alive briefly, showing "2" (the drain cycle, I assume), but returned to the steady Normal flashing after about 5 seconds.

Great! You have a bad touch panel. What color is it?
Customer: replied 4 years ago.


The touch panel you need is pictured and available below. Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!








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You are very welcome. Thank you for your rating and generosity, it is greatly appreciated! If you have questions after receiving the part, please let me know!
Customer: replied 4 years ago.

Follow-on question, if I may. Before I install the new touch panel, is it possible that its failure was occasioned by something else, such as the installation of the new control board?

No, moisture gets behind the push buttons and shorts out the contacts. That's why the heat and rubbing works to restore operation often times.
Customer: replied 4 years ago.

Thank you!

You are very welcome. Let me know how it goes!
Customer: replied 4 years ago.

Just installed the new touch pad and dishwasher is running fine. So far, so good! Many thanks again for your help. (Whew! These are expensive parts!)

That is great news, very well done! Now, can you imagine paying retail and a $100 or more service call charge?! It is almost less expensive just to replace the machine at that point!
Customer: replied 4 years ago.

You're absolutely right! I've begun to fix as much as I can myself (dishwasher, clothes washer and dryer, house, cars etc.) before calling for service. Again, many thanks, and over and out here.