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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10565
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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My icemaker will not dispense ice. It will make ice but will

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My icemaker will not dispense ice. It will make ice but will not dispense it out the door opening. Is there a way to check the motor to see if that is a problem. All electrical fittings seem to be okay and the lights work. I pulled the motor and put the connecting rod in it and turned it with a wrench and it seems to turn but is either not getting power or is burned out. Any ideas?

Hello from JA
I am so happy to help you today.
My name is Woody.
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May I have the units model number to better assist you ?

Customer: replied 4 years ago.

I do not have it in front of me. Will have to check when I get home tonight. The part number on the motor is(NNN) NNN-NNNNif that is of any help.


unfortunately not about 3/4 of all the in door ice models made use that same motor .
approx 50-75 different models.
I will wait to hear back from you, just replay back to this URL
Customer: replied 4 years ago.

The model is KSRG25

Customer: replied 4 years ago.


Thank you thats a start but only 1/2 the number .

it does drop it down to only 71 differant Kitchen -Aid model with that first part of the model number .

But it gets me to be able to assist you if you check voltage from the Blue wire to the white wire . with the freezer door switch taped down so it thinks the freezer door is closed .

And press the lever calling for ice and test those two wires for 120 volts A/C to the dispenser motor .

let me know what you find ?

Customer: replied 4 years ago.

I have 120 Volts.

ok if you have voltage when pressing calling for ice the it is a motor issue .

if you need a place to order the motor from here is who most of us recommend .

CLICK HERE for part info

Whrlp Master Tech and 2 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Got it ordered. Thank-you

ok good ,glad to assist you .
and thank you in advance .