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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10390
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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my Kenmore top loading washer shows error code DU. Ive changed

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my Kenmore top loading washer shows error code DU. Ive changed the control and checked the lid lock but still has same problem

Hello from JA
I am so happy to help you today.
My name is Woody.
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Can you please give me the model number like this 123.12345 with a decimal point between the third and fourth numbers or the server blocks it with all XXX`s?

Customer: replied 4 years ago.

110.27062600 sory for the delay i was waiting for my computer to indicate you responded.


Customer: replied 4 years ago.

I don't know if I've been disconnected or am waiting. should I log out and wait for an e mail?

Thank you the system seems slow today too!


Flashes if the following conditions occur:

Excessive force on door lid is preventing lock bolt from retracting.

Wash media buildup is preventing lock bolt from retracting.

Machine/motor control cannot determine if door lid is in an unlocked state

Check pressure hose connection from tub to machine/motor control. Is hose pinched or kinked?

Customer: replied 4 years ago.

thank you Ill check and get back to you on how it turns out.

no problem .

Also do you use HE type detergent in the unit?

Are you there ?
Customer: replied 4 years ago.

Laughingyour information was valuable. I dont need anything further. I do not want to be a monthly member and did not authorize any futher charges. Why was my credit card charged again?

I have no idea about charges .I m only a expert on appliances and you have nor accepted my answer ,that is the only way I get paid.

That is why I asked if you where there .

I do see you made a deposit of $30.00 for your question .

I assume if they charged you for a subscription that you signed up for one .

I can only suggest that you contact just Answer admin .

Whrlp Master Tech and 2 other Appliance Specialists are ready to help you