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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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whrlpol dish washer wont cut off

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whrlpol dish washer wont cut off
Hello, Thank you for using this service, I will be helping you with your problem today, Hello again. How do you mean it wont cut off ? does this just keep running and running ? do you have the model number ?
Customer: replied 4 years ago.

whirlpool dishwasher du1345xtvq1


have restarted it three times and it just continues to run for hours ;


oh okay. is there water in the bottom ? is it getting water okay? do you have the heat dry on ?
Customer: replied 4 years ago.

water fill ok has plenty of water ;; good spray pressure the heat dry is actviated ;; water is getting hot also ;;;

does this drain at all anytime during the cycle that you can tell ?

Customer: replied 4 years ago.

it did reach 110 degrees in the wash cycle and it did dump after the wash and then seems to continue to run ;for over and hour ;;


Customer: replied 4 years ago.

the washer reached the 110 degrees and dumped ; re-filled then contunues to run for over and hour ;;

okay, give me a few minutes, i pulled the service tech sheets , going over them now. be back shortly.

Okay , your Turbidity Sensor needs to be replaced, it sends a signal to the board when the dishes are clean. its not sending the signal the it keeps running and running. its part # XXXXX on this diagram .you can order it @ thanks and best wishes, Bryan

Customer: replied 4 years ago.

changed that as i stated previously along with the 661566 thermostat


oh wow missed that sorry. mmmm.

Run Service Diagnostics to check present

operation of OWI soil sensor and force a

calibration to occur during the next regular

wash cycle.


If OWI soil sensor is replaced, run

Diagnostics after installing new OWI to

force calibration on next cycle.

To invoke the Diagnostics Cycle, perform

the following key presses or actions in less than

6 seconds while in standby:

Heated Dry

➙ Normal ➙ Heated Dry ➙ Normal

To rapid advance one interval at a time, press the

Start/Resume key.

Invoking Service Diagnostics clears all status and

last ran information from memory and restores

defaults; It also forces the next cycle to be a sensor

calibration cycle.

Calibration cycles begin with a "sensor check" to

determine whether the dishwasher has an OWI soil

sensor or not. If the control detects an OWI, it forces

two rinses to occur prior to Final Rinse (to assure

clear water), then calibrates the OWI during the final



Turn on all LEDs immediately upon

receiving entry sequence (even if door open) and

throughout this first interval as a display test.


On numeric time display models, display

the following software information after the initial

display test:

Interval 18 - Dishwasher control platform number

("d3" Raptor/Tall Tub, "d2" Cheetah/Briva, "d1"

Rush/Tall Tub, "d0" New Gen).

Interval 17, 16, 15 - Software generation number

(incremented for each release of software to



If flow meter is operating correctly the

control will turn on the Clean LED when flow meter

counts 3 or more pulses anytime during these



Thermistor (temperature sensor) checks:

Turn Clean LED on if thermistor is in its normal

temperature range of 17°C-71°C (62°F-160°F).

Turn sanitized LED on if thermistor is above

38°C (100°F).


OWI (optical soil sensor) checks:

Check OWI sensor for the presence of clear water

during the 5 sec. pause in interval 13 and turn on the

Clean LED in interval 12 if clear water detected.

Check OWI sensor for the presence of air during the

last 5 sec. of Drain interval 3 and turn on the Clean LED

in interval 2 if air detected.

Check OWI sensor for presence of bulk soil in the

water during pause interval 8; execute max. allowed

APFs and turn on Clean LED in interval 7 if bulk soil



Heater relay must lag wash motor relay by

1.5 sec. at start-up of heated wash intervals to avoid

simultaneous heater and motor in-rush current.

Customer: replied 4 years ago.

what is owi sensor and where is it located

thats the Turbidity Sensor, its also called the soils sensor
is this what you changed ?
Customer: replied 4 years ago.

yes it just a twist in and plug in terminal has about 4 yellow wires

yeah okay. well try the reset. see if that calibrates the sensor.
Customer: replied 4 years ago.

what is the estimated times it stays in the different cycles ;

put the old sensor back in and it is starting to run through the cycles now ;

and the estimated finish time from start to finish ;??

High Soil


⇒ Main Wash ⇒ Rinse ⇒ Final Rinse ⇒ Heated Dry

(63°C/145°F) (60°C/140°F)

98:00 min.

High Temp Option


⇒ Main Wash ⇒ Purge ⇒ Final Rinse ⇒ Heated Dry

(63°C/145°F) (60°C/140°F)

83:00 min.

Nominal Soil

Main Wash

⇒ Purge ⇒ Final Rinse ⇒ Heated Dry

(41°C/105°F) (60°C/140°F)

105:00 min.

Non Sensor


⇒ Main Wash ⇒ Purge ⇒ Final Rinse

(48°C/119°F) (60°C/140°F)

71:00 min.

Low Soil

Main Wash

⇒ Purge ⇒ Final Rinse ⇒ Heated Dry

(41°C/105°F) (57°C/135°F)

87:00 min

Bryan and 2 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

dont seem to have any luck reprogramming this timmer controll; may be i am not doing it right ;; never dont that before ;

aren t they supposed to be pre programmed ;; never had a dishwasher give so much trouble ;; the dish washer doen the same thing if we put all the old parts back in it ;; or put in the new ones ???


yes they should be preprogrammed. Did you replace the control ?
Customer: replied 4 years ago.

yes replaced the w10084142 timmer the temp sensor and that turbo sensor ;; still runs through the cycles and still will not shut off ;

do i need to add another payment ;

no you dolt need to add another payment. I've gone over the tech sheets like ten times and the only thing I can find is this.

As part of normal

operation, the dishwasher

pauses 2 or 3 times during

the cycle for thermal holds

and advances once

temperature is met.

Customer Instruct - explain thermal holds

and how the cycle pauses when they


Low inlet water

temperature or hooked up

to cold water line.

Confirm temperature at sink (recommend

49°C/120°F). Instruct customer to run

water at sink before running dishwasher.

Temperature sensor


Open connection or

component in temperature

sensor circuit.

Open or faulty

temperature sensor.

Faulty temperature

sensor input on control.

1. Check operation of temperature sensor

in Service Diagnostics cycle.

2. Unplug dishwasher or disconnect power.

3. Check all components and connections

in the water heating temperature sensing


A water heating problem

could cause long cycles

but will typically cause a

water heating fault.

See "Stopped Running, Will Not Start and

Clean LED Blinks 7 Times, then Repeats

(Water Heating Fault)".

OWI soil sensor picking

high soil cycle too often.

Run Service Diagnostics to check present

operation of OWI soil sensor and force a

calibration to occur during the next regular

wash cycle.


If OWI soil sensor is replaced, run

Diagnostics after installing new OWI to

force calibration on next cycle.

look over that and see if we missed anything.

Customer: replied 4 years ago.

ok ill try that ;; thanks ; will take me a while ;;

okay, thats all the service manual says about long cycles.
Customer: replied 4 years ago.

well its me again is that bi metal controll on the timmer have any thing to do with the operation of the dish washer ;;

part # w10258275

yes thats the thermal fuse. but if that was bad the dishwasher wouldn't run at all. its a safety.