How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Man Your Own Question
Appliance Man
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9896
Experience:  Appliance tech 4 years
Type Your Appliance Question Here...
Appliance Man is online now
A new question is answered every 9 seconds

My refrigerator stopped working. I bought it 1-1/2 years ago

This answer was rated:

My refrigerator stopped working. I bought it 1-1/2 years ago and I think the motor died. What should I do?
Hello. Thank you for choosing Just Answer. I will be helping you with your question today.

Are both the fridge and the freezer warm?
Customer: replied 4 years ago.

yes they are

Ok pull the unit forward and remove the lower back panel. Touch the compressor (the black round object). Is it hot?
Customer: replied 4 years ago.

the entire back of the refrigerator is covered, at the bottom it is covered with a cardboard like strip. The compressor is not visible but I can tell you that there is no "humming" like it is working

The back panel I'm talking about is the cardboard.
Customer: replied 4 years ago.

no it is room temperature

Ok have you tried to unplug it for a couple minutes and then plug it back in to see if it will reset?
Customer: replied 4 years ago.

no but I will try it

ok. Let me know
Customer: replied 4 years ago.

Okay I did that and the temperature of the refrig registers as 37 and the freezer says high. Before this is was letters so we may be on the right road here.

Customer: replied 4 years ago.

I think it worked, so far so good. I can hear it running now. Thank you so much! How do I get back to you if it stops working again?

You will get an email once you rate me that you can reply to me on. Thanks.
Appliance Man and 4 other Appliance Specialists are ready to help you