Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

lg dishwasher mod # XXXXX d s 4 8 2 1 b b . cust compl is that

not draining and giving oe...
lg dishwasher mod # XXXXX d s 4 8 2 1 b b . cust compl is that not draining and giving oe code. water is standing in the tub. would it damage anything by running compressed air up the drain line first to dislodge anything or am i going the wrong way here. i am not at the machine now. i saw something online about the temp sensor working loose and blocking a microswitch , like to get your thoughts on that as well. possible or not likely
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
3/5/2013
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,645
Experience: Appliance Service Technician with 10+ years experience.
Verified

Jon :

Hello

Jon :

My name is XXXXX XXXXX I am an authorized LG service tech and I can help you today

Jon :

The oe error is for a miscommunication between the drain motor and main control board. It can mean several things though for your model machine. In most cases it is for a kinked or blocked drain hose. And for the machine not draining out like in your case.

Jon :

First thing I would do is check for a kinked or blocked drain hose. If the hose is kinked or blocked it will gove you the no drain and eo error code.

Jon :

Hello There, how are you?

Customer:

doing ok . so would hitting it with air first would be ok ? might even get lucky?

Jon :

No I would refrain from hitting it with air back into the machine. There is a check valve on the drain line just before the pump. If you blow compressed air back into the machine you will damage the check valve and water will run back intot he machine constantly.

Jon :

I would check the drain hose then pull the machine out and remove the lowrr access panel and remove the drain hoses and drain pump to check there. Also check for any loose wires to the drain pump. Now obviously if there is still water left int he machine you will have to bail it out first before removing the hoses.

Jon :

a wet dry vac works best and easiest to get all the water out quickly.

Jon :

if there are no loose wires to the drain motor and no hoses are kinked or blocked with any debris after checking then you will have to ohm out the drain motor. It should be within 20-40 ohms. If it is not with in range then replace the drain motor.

Customer:

can it be blocked from the top side or is this likely a pump issue

Jon :

That is how I would go about checking this error and no drain. I know it may seems thorough but that is what you have to do to check this properly.

Jon :

what do you mean blocked from the topside?

Jon :

I would check the drain hoses and drain motor and you will know for sure what the problem is.

Customer:

inside the machine,say as if food blocked the hole or is that not likely.

Jon :

does the machine wash well? and does the sump motor send water to the wash arms? if it does then it is not likely that food is stuck int he pump causing the no drain.

Jon :

when you get to the customers house check this first.

Jon :

put four glasses in the top rack in either corner of the rack. And stand them upright so they can catch and fill up with water.

Jon :

put the cups in the rack and set the dish for a normal cycle and let it start to fill as normal. Then let it wash for about a minute. then open the door and check to see how full the glasses are.

Jon :

if they are full at least half way or more the sump is not the problem. if it is not full at least half way then yes, i would also check the sump for any clogs.

Jon :

I believe your main concerns is going to be the no drain issue. and you will have t check the drain motor and hoses.

Jon :

If you run into any troubles please feel free to get back to me here and I will help you more.

Customer:

you the man . i think i have the bullets in my gun now . i appreciate the help

Jon :

If you need parts please come back to me here as well and I will get you that info.

Jon :

you are the man! and you are very welcome. I am here for you if you need me again.

Customer:

thanks again

Jon :

Please remember to rate my performance positively below this chat now with ok service or better rating. And if you have more questions after rating me please come back to me here and I will help you more for no additional charge.

Jon :

you got it.

Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,645
Experience: Appliance Service Technician with 10+ years experience.
Verified
Jon and 87 other Appliance Specialists are ready to help you
Ask your own question now
Thanks again Mike.

Please get back to me here if you have any other questions or concerns with this machine and I will help you more for no additional charge.

And if you need parts info I can get that for you as well.

Thanks again.
Ask Your Own Appliance Question
Ask Jon Your Own Question
Jon
Jon
Jon, Appliance Technician
Category: Appliance
Satisfied Customers: 3,645
3,645 Satisfied Customers
Experience: Appliance Service Technician with 10+ years experience.

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My Maytag fridge was leaking at the bottom. I took the food
My Maytag fridge was leaking at the bottom. I took the food out, turned off the fridge, used a blow dryer on it and squirted hot water down the drain until I heard it in the drip pan. It is still leak… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We just purchased a whole new set of appliances from
Hi we just purchased a whole new set of appliances from maytag...the fridge is making a whole lot of noise upon starting, like we are all looking at each other and thinking "Wow, this fridge is gonna … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
After a repairman came to look at my bosch, the cycle called
after a repairman came to look at my bosch, the cycle called "eco" went from 1:30 to over 2:00. Not very ecological. Can I change it to a lesser time … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Can i use led light in fridge. Whirpool .not sure on model
can i use led light in fridge JA: What's the make and model of the fridge? And can you guesstimate how old is it? Customer: whirpool .not sure on model year97 JA: Do you plan on doing the work yoursel… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How do you remove the electronic key pad to use the key to
how do you remove the electronic key pad to use the key to unlock the safe 10 to 13 years old? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have an older Fisher & Paykel machine GW611. The warning
We have an older Fisher & Paykel machine GW611. The warning lights are on but even when we fix the problems it will not reset. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The water is dispensing on our 2 year old Whirlpool side by
The water is dispensing on our 2 year old Whirlpool side by side refrigerator, and the ice tray is full of frozen ice, but it's not dumping the ice. Is there a rest button? The water in the door is wo… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My whirlpool dryer won't turn on and the drum is stiff. 110
My whirlpool dryer won't turn on and the drum is stiff … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Whirlpool Goldseries 2015 Sn F44719808 Mod MDT720PADMI.
Whirlpool Goldseries 2015 Sn F44719808 Mod MDT720PADMI. Malfunctioning started yesterday- hear water coming in, silent “clicking “ of cycles , timer works, sensor works, draining works, reset garbage … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have 2 year old GE Adora front load washer that wont spin.
I have 2 year old GE Adora front load washer that wont spin … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a frigidair gallery dishwasher model FGID2466QF5A
I have a frigidair gallery dishwasher model FGID2466QF5A with a error on the panel uo … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My bosch washing machine dial is showing a key on the LCD
My bosch washing machine dial is showing a key on the LCD but it will not restart … read more
Joel Swenson
Joel Swenson
High School or GED
3,262 satisfied customers
I'm looking for a whirlpool repairman. Purchased in 2012 a
Hi I'm looking for a whirlpool repairman JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model? Customer: Purchased in 2012 a front load JA: Do you plan on doi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Microwave hood combo MH1160XSQ-4: GET "Close door" message
Microwave hood combo MH1160XSQ-4: GET "Close door" message and will not work. Door is closed and light stays on. Appears control panel on right of door is a bit loose perhaps causing issue? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
What does code 5ab mean on my range. Just now. Maybe. I
i don't know if I want to try till I know what it is… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a customer who owns a Frigidaire affinity Washer Mod
I have a customer who owns a Frigidaire affinity Washer Mod ATF6000ES1 I noticed while monitoring a wash cycle yesterday that the drain cycle runs excessively long and then as soon as the machine comp… read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
We have a maytag fridge which is a few years old but we
Hello - we have a maytag fridge which is a few years old but we can't change the temp in the fridge section and its freezing the stuff stored there....not sure if that is a common problem? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Kenmore elite french door, double bottom freezer drawer,
kenmore elite french door, double bottom freezer drawer, temp is 30=32 degrees, ice maker is cold enough to make ice. Display shows 0 degrees which I take is the setting and not the actual temp. Frig … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x