How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79446
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Hello, I have a GE front washer Mod. WBVH6240HWW when spinning

This answer was rated:

Hello, I have a GE front washer Mod. WBVH6240HWW when spinning on med. or high , basket makes pounding noise however it is not hitting the cabinet. smoke fills inside of basket and a burning rubber odor can be easily noticed. what is your recommendation?
Thank you,
Hello, and thank you for using this service. I'll be helping you with your problem today.

The banging noise you hear during the higher speed spins means that the basket support has broken on the back of the inner stainless steel tub. This is quite a major repair because the support is sold with the entire stainless steel tub and can't be replaced separately. It's a process to remove the tub assembly and split the outer tub so that you may remove the inner basket. Either way, below is a link to the part you'll need to order for your model. It's a very expensive part at about $400 and an extensive repair, so that's something you'll need to determine if it's worth repairing or not.


Please Don't Forget the deposit you placed to ask the question is not used to compensate me until you rate my service! Please Remember that when you are asked to give a rating, you are rating My Service and not this website itself or the problem of your appliance.
Tyler Z. and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

appliance Doc,

Will it also be necessary to replace the front_tub?


Thanks again,



Unless the inner basket has rubbed a hole through the front part of the outer tub, there is not a reason to replace the front tub.