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I have a maytag washer MAH2400AWW S/N 10317019EW. You resolved

I have a maytag washer...
I have a maytag washer MAH2400AWW S/N 10317019EW. You resolved a problem with my dryer the last time and i forgot to send a bonus, so this time I sent the bonus first. My problem is the washer starts to fill with water and then stops after only several seconds. After that it does nothing, the drum doen't turn and the water stops filling. Until the water drains out, I can open the door and remove the clothes. I have examined the washer physically and I can find nothing wrong with it. It olooks in perfect condition. It appears to be a problem with one of the circuit boards, but I do not know how to determine which board I should try first.
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Answered in 2 minutes by:
2/20/2013
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Hello, Thank you for using this service, I will be helping you with your problem today
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Hi. do you have a volt meter?
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Customer reply replied 4 years ago

No

okay do you know if the door is locking ? And the lock light on ?
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Customer reply replied 4 years ago


Yes. The door closes completely and the lock light says door locked. Then the water will start to flow for a few seconds and then everything stops but all the lights stay on

are you getting any error codes? forgive my slow replies, I'm looking at the service tech sheets to see what tests you can do without a volt meter.
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can you remove the toe panel ?

to Place washer into Service Mode and check for diagnostic codes. See Technical Data Sheet behind Toe panel

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Customer reply replied 4 years ago


yes, the tor panel is removed but there is nothing there.

so theres no tech sheet ? that makes it tough because I don't have the tech sheet for the diagnostics on yours. let me look again. I'll see if I can find that.
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Customer reply replied 4 years ago


We believe that the documetation for this washer is at our other house and I can bring a volt meter home from work.

okay that would make things a lot easier. do you want to continue tomorrow ? I'm pulling up tech sheets from the maytag service library. this is an older machine or at least not a new one so I have to pull them up through the library. let me know. thanks , Bryan

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Customer reply replied 4 years ago


yes, I will be in touch between 5:30 & 6:30 tomorrow. Thankss for your patience. Is there a specific way to get in touch with you?

just sign back on and the question will still be open. reply and i will get it. talk then. good night. Bryan
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Customer reply replied 4 years ago


We just tried again and it gave a code 3E

okay the 3E is referring to A motor error , thats why the motor doesn't run at all or the drum move. the drum is supposed to move even while filling. if the control doesn't sense the motor it shuts down. this is not a cheap part unfortunately. its over $200.00 alone. heres a link to order the motor . http://www.repairclinic.com/PartDetail/Drive-Motor/34001122/1067867 hope this helps, thanks , Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
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Customer reply replied 4 years ago

Well not exactly what I wanted to hear, but at least I don't wast any more time messing with this thing. so thanks for your help.

Customer reply replied 4 years ago

I replaced the motor and got a volt meter and got the manuals, but the washer still is not working..

was the motor control board also replaced ? was it a set ?
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Customer reply replied 4 years ago

No, I didn/t get a motor board with the motor.


 

3E Motor failure

Motor speed


indicator


error. Motor


won't turn.


Displays

"3E".


Check the motor


windings, the speed


sensor, wiring


connections, or


Control Board.

I have pulled up the service tech sheets again and it say motor. at the bottom it says check control board, there are only two parts for that failure but this doesn't have a motor control board all the electronics in this one are in the main control board.

the only thing I can say is return the motor and order the control board, they will credit you for the motor and you can get the control board sent out. heres a link to that. http://www.repairclinic.com/PartDetail/Main-Control-Board/12002651/1184314 sorry for the confusion, hope this helps, thanks, Bryan

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Customer reply replied 4 years ago


I replaced the motor, but it still didn't work. The circuit boards were another $200 and I didn't want to pay that. I looked the old cirduit boards over real close and found a solder joint had melted. I resoldered that connection and everything is working fine. Thanks for your help.

I'm so glad you at least have it running. Have a great day and thanks, Bryan
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Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

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