Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I have a GE profile performance refrigerator, Culligan water

and the ice maker is...
I have a GE profile performance refrigerator, Culligan water and the ice maker is not working properly. I have tried a number of things.
turned off refrigerator and reset ice bar
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
2/2/2013
Appliance Man
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9,896
Experience: Appliance tech 4 years
Verified
Hello. Thank you for choosing Just Answer. I will be helping you with your question today.

Does the ice maker make ice but not dispense it? What do you mean by not working properly?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

no ice is being made. I can get water

If you try to dispense ice do you hear the auger motor turning?
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I hear something moving, but there is no ice in the bin.


I have an errand to run. Will need to continue in about an hour. I hope this is satisfactory.

Yes just reply back to me when you have a minute.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I placed ice into to bin to see if the "auger" motor is operational. It did dispense the ice from the bin. I forgot to mention that I had already changed the filter. The ice bar does occasionally raise, but no ice.


I managed to burn my finger on piece of metal under the ice forming tray the other day.


Is that too much information

Ok if the bar is moving then moat likely the ice maker is good. Most likely the fill tube for the ice maker is frozen. You will need to pull the fridge forward and remove the lower back panel. Then disconnect the hose that goes to the ice maker from the valve. Try to blow through the hose. If you can blow through the hose then the fill tube is frozen in where it runs into the freezer.
Appliance Man
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9,896
Experience: Appliance tech 4 years
Verified
Appliance Man and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

 


I already unplugged the machine for several hours yesterday.


If the fill tube is frozen, how do I defrost the frozen area. Can I use hair dryer?

You can use a hare dryer or squirt hot water don the hose until it flows through.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

A little confused here. You said if I can blow through the hose then it's frozen? And if i cannot blow, then what?

Sorry. if you can not blow through the line it is frozen. If you can blow through it then you have a bad water valve.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Sorry, the kids have been keeping me busy.


Question: How do I go about disconnecting the hose?


Cut the line? Un-couple the connection?


Will I need I need new coupling? Or will I be able to re attach


I am asking all these questions, as I am going to be the DIY gal here.


Is there a diagram for me to follow?

Here is a video that will help. Click here
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Thanks for the video.


Will get back to you!

Your welcome. Let me know if you have any problems.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Finally managed to extract the tubing from the water intake valve.


Blew air into hose. no blockage.


Turned the refrigerator back on and reset the ice pump handle.


Got at least 1 quart of water from the dispenser, so I know there is water available.


Waiting the proscribed 24 hours for ice production.


If this doesn't work, I guess I will be ordering a new water intake valve?


Yes?

Yes if this doesn't work then you will need to replace the water valve.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Hopefully this will be my last questions. Which part should I be ordering?


 


GE Refrigerator Icemaker Ice Maker & Water Valve WR57X100244


or the



GE Part Number WR57X10024 WATER VALVE ASSY


There the same part number.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I know they are the same part number. That is why I am confused. Perhaps this will help. These are web pages for the two items that have pictures of the parts in question.


 


http://products.geappliances.com/ApplProducts/Dispatcher?REQUEST=SpecPage&Sku=WR57X10024



http://www.amazon.com/Refrigerator-Icemaker-Maker-Water-WR57X10024/dp/B002ZNNDWM/ref=sr_1_fkmr1_2?ie=UTF8&qid=1360341096&sr=8-2-fkmr1&keywords=GE+mfg+part+%23+WR57X10024

I guess I'm lost. The parts on the links are the same part with the same part number. Yes that is the part you need you can order it from one of those links
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Did you look at the images?

One says ice maker and water valve.

the other says water valve assembly.

 

If you look at this website, these items are also listed at different prices.

 

http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Daps&field-keywords=GE+mfg+part+%23+WR57X10024

There the same part the sites just call the different things and charge different prices.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

I purchased the water valve part number, replaced the part and the ice maker is still not working.


Should I consider purchasing the icemaker kit Part Number: WR30X10093.

Customer reply replied 4 years ago

I just tried an experiment with the icemaker. I poured some water into the well and behold, ice was made.


Would the replacement of icemaker kit resolve my issue of not being able to get water into the icemaker?


What do I need?

Make sure the hose isn't clogged from the ice maker to the water valve. If that is clear then yes I would replace The ice maker.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Checked the hose.


Replaced the ice maker.


Now what?


Still not making ice.

Jason
Jason, Home Appliance Tech
Category: Appliance
Satisfied Customers: 798
Experience: 15yrs experience
Verified
Thank you for using Just Answer. I will be glad to assist you in your answer. Think about safety when doing repairs, electric, water, gas, ect.

Let me review the previous post and see if I can help further.
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Any suggestions as to how to resolve my issue?

If the fill tube is clear, icemaker has been replaced, and you replaced valve #wr57x10024.....then you will need to replace the other valve, WR57X10023 cost about $39. Both valves have to energize correctly to get water at door, and or icemaker. Check you connections at the valve, to make sure they are good and connected.....if so replace this valve and it should start working for you. Please give me a great rating if you find this information helpful. You can respond back if you need for further information....Thanks
Ask Your Own Appliance Question
Customer reply replied 4 years ago

Before making another purchase, we just checked triple checked to if all tubes are clear. And they are.


Going to wait another 24 hours to see if we make any ice before another co$t.

Understand.....thnks
Ask Your Own Appliance Question
Ask Appliance Man Your Own Question
Appliance Man
Appliance Man
Appliance Man, Home Appliance Technician
Category: Appliance
Satisfied Customers: 9,896
9,896 Satisfied Customers
Experience: Appliance tech 4 years

Appliance Man is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We have a Maytag Pull-out freezer & the ice maker doesn't
We have a Maytag Pull-out freezer & the ice maker doesn't produce any ice ! Is there some switch that we need to flip for it to start working? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER IS NOT WORKING ... … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Model # for an ice maker to be installed in modelRF170wdlx5.
model # for an ice maker to be installed in modelRF170wdlx5 … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
Ice maker stopped making ice. water in ice trays but freezer
Ice maker stopped making ice. water in ice trays but freezer and frig. not cold enough. lights, motor in ice bucket all work? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
The ice maker has stopped making ice. when you open freezer
the ice maker has stopped making ice. when you open freezer door a red light is flashing on upper right wall … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
OUR ICE MAKER WILL NOT STOP. IF YOU OPEN THE FREEZER DOOR IT
OUR ICE MAKER WILL NOT STOP. IF YOU OPEN THE FREEZER DOOR IT SHUTS OFF BUT CLOSE THE DOOR AND IT STARTS UP AGAIN. tHE MOTOR WILL GO OFF AND ON AT INTERVALS. … read more
Joel Swenson
Joel Swenson
High School or GED
3,263 satisfied customers
I have a kitchen Aid ice maker in the freezer, there is no
Hello, I have a kitchen Aid ice maker in the freezer, there is no ice being made. I followed your article, and the white blades are in theslight up position, above the white plastic trim piece… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker is working and water dispenses, but there is a
The ice maker is working and water dispenses, but there is a water leak inside the freezer. … read more
Joel Swenson
Joel Swenson
High School or GED
3,263 satisfied customers
My ice maker and water depenser are not working,ice maker
my ice maker and water depenser are not working,ice maker keeps open shut open shut, driving me craa … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Ice maker not working-changed out ice maker -have valve in
ice maker not working-changed out ice maker -have valve in hand #N-86-QC (2188709) continunity seems good water flow good. Can valve still be bad ? Thanks … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a Amana side by side fridge freezer ice maker not
Hi I have a Amana side by side fridge freezer ice maker not working & freezer not keeping ice cream frozen … read more
travis webb
travis webb
tech.
2,153 satisfied customers
My freezer is not getting cold nor ice maker not working.
My freezer is not getting cold nor ice maker not working … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
The fan in the freezer doesn't blow and the ice maker
The fan in the freezer doesn't blow and the ice maker doesn't work but the freezer works good … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I ordered a bottom freezer refrigerator with the ice maker
I ordered a bottom freezer refrigerator with the ice maker but now I don't want to use feature. Will it make noise if I do not connect water line (hose)? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,204 satisfied customers
The ice maker on our Whirlpool refrigerator/freezer no
The ice maker on our Whirlpool refrigerator/freezer no longer works. It hasn't worked in a long time. Some repair guy wanted to charge me a lot to fix it, so I probably did without it. Now my wife wan… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker in the freezer compartment of my kitchenmaid
the ice maker in the freezer compartment of my kitchenmaid kbfc42fss refrigerator runs water into the freezer. It makes and dumps ice cubes into the ice bin, but it also seems to run water into the bi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a Thermador Freezer column and ice maker will not
Hi I have a Thermador Freezer column and ice maker will not dispense Ice and when I open the door to the freezer the panel displays E33. I have cleared the ice maker of all obstructions. Is there a wa… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x