How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask gst85 Your Own Question
gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
Type Your Appliance Question Here...
gst85 is online now
A new question is answered every 9 seconds

GE model#GSS23QGTAWW S/N HM405735 side by side ref/freezer.

This answer was rated:

GE model#GSS23QGTAWW S/N HM405735 side by side ref/freezer. Frost forms inside the freezer and unit does not defrost. I have replaced the main control board but the same problem still exists. what is wrong? thanks in advance, Mike
Hi there mike and thank you for choosing this service. if you open the freezer, is the frost forming at the wall?
Customer: replied 4 years ago.

only on the rear wall

Okay, so based on your problem this tells me that you either have a( bad defrost heater) or bad (defrost thermostat) are you working on it yourself?
Customer: replied 4 years ago.


Okay, here is the part number to the defrost heater that is pretty simple to replace as well as the defrost thermostat.

Defrost heater and bracket assembly

Manufacturer Number WR51X10055
Defrost safety thermostat, L140-30F

Manufacturer Number WR50X10068 here is a diagram that is very easy to follow. if i have been helpful, please leave a positive rating before you go. thank you and have a great weekend.

gst85 and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Thanks; haven't gotten a chance to make your suggested repair yet Mike

You are welcome, i hope that it works out just fine for you.