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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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We have a kenmore dishwasher and when we close the washer

Customer Question

we have a kenmore dishwasher and when we close the washer door the lock on light comes on. im unable to get the start button to go on , i have turned off the washer at the breaker box for 30 seconds and tried again but the lock on lights up right away and the i cant get it to start. i can get the cancel drain light on although their is no water in the washer , nothing else will light up on the dash pad.
Submitted: 4 years ago.
Category: Appliance
Expert:  Chas replied 4 years ago.
Hello my name is Chas. I look forward to assisting you today with your question and providing the best answer possible. First, we will need to troubleshoot your issue as there is most likely not a quick fix. Please do not to rate until our conversation is finished, you can reply to me any time even after rating by clicking on reply to expert. Please also note, some issues require parts to be replaced which is out of my control (though I sincerely ***** ***** was).

do you have a hi temp wash button and heated dry button on your dishwasher?
Customer: replied 4 years ago.

we have water heat and no dry heat option on the washer with a little icon that shows a lock.

Expert:  Chas replied 4 years ago.
what buttons do you have from left to right on your control panel?
Customer: replied 4 years ago.

left to right, pots/pans normal/wash water/miser china/wash quick/rinse water/heat no heat/dry delay/hours start cancel/drain.

Expert:  Chas replied 4 years ago.
Close the door and press the folling buttons in sequence

no heat
no heat,

Tell me iff all the lights come on then
Customer: replied 4 years ago.

no lights after i push pots and no heat only the solid red light for lock on

Expert:  Chas replied 4 years ago.
Press the lock button to turn it off and try a cycle.
Customer: replied 4 years ago.

cant turn off the lock on in order to try a cycle

Expert:  Chas replied 4 years ago.
Can I get teh full model number

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