Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

Kenmore Model 665.13123k701, will not drain. Drain hose

Kenmore Model 665.13123k701, will not...
Kenmore Model 665.13123k701, will not drain.

Drain hose is clear. When I pull the drain hose underneath, water runs out.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
1/1/2013
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,175
Experience: 9+ years being an appliance technician with factory training.
Verified
Hello, and thank you for using this service. I'll be helping you with your problem today.

Alright, so you need to uninstall your dishwasher and drain all the water out that you can manually. Remove the drain hose and blow through it to see if it's clear. If it's not, then you want to replace that drain hose that comes directly off the drain pump because there is a back flow preventer inside this hose that failed all the time stopping the dishwasher from draining very well or at all. You can try to stick a flat head screwdriver through that 90 degree angle to get the backflow preventer un-stuck if you wanted to try that as well. Sometimes that will get the flap working again.

If the drain hose checks good, then remove the drain pump and look for and debris that may be blocking the drain pump impeller. Put everything back together and re-install the dishwasher to try again. If the dishwasher still doesn't drain, then you'll want to check 120 volts with a multimeter to the drain pump when it should be draining. If you're not getting 120 volts to the drain pump then you need a new control board inside the door. Assuming you are getting 120 volts, your drain pump would just need to be ordered and replaced.

Please Don't Forget the deposit you placed to ask the question is not used to compensate me until you rate my service! Please Remember that when you are asked to give a rating, you are rating My Service and not this website itself or the problem of your appliance.
Ask Your Own Appliance Question
Customer reply replied 5 years ago


Thank you...When you say unistall the dishwasher...are you saying take it out our the cabinet and laying it on its side to get at the bottom?

Aye. that would be the best way to work on it.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,175
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 5 years ago

OK...this checkvalve...I assume it is located upstream from the drain pump as when I pull the drain hose, and look inside, I am looking at an impellor.

The check valve is built into the drain hose that attaches to the drain pump. It's just past the 90 degree elbow.

Ask Your Own Appliance Question
Customer reply replied 5 years ago

Interesting...I will check that out.


 


Thank you.

ok good luck.

Ask Your Own Appliance Question
Customer reply replied 5 years ago


I just checked the drain hose and there is no checkvalve inside of the elbow. It is totally open and clear going up to the garbage disposal.


 


I believe the problem is upstream of the drain pump...a clog or a valve not opening properly.

There isn't a valve on the drain side. Blow through the drain hose and make sure it's clear. If not, then replace the drain hose that attaches to the drain pump.

If it's clear with no resistance when you blow through it, then test for voltage to the drain pump as I advised before and replace either the control board or the drain pump based on whether or not you have voltage when the dishwasher should be draining.

Ask Your Own Appliance Question
Customer reply replied 5 years ago

I will do that...however my logic says that is not the solution to the problem...


 


...when I run the cancel/drain cycle, I am hearing the drain pump motor running. When I feel the impellor it turns freely and is attached to the shaft. That being said...the water does not evacuate from the machine, leading me to believe there is a restriction upstream. So my logic says that I am most likely going to find that I am getting 120v to the pump...and replacing it is not going to solve the issue.


 


Does that make sense?

Your logic it's full proof. Just because the drain pump runs doesn't mean it's producing enough pressure to drain the water out properly. So if you're 100% positive that there is not a clog in the drain lines, then replace the drain pump and that will solve your problem, but I generally find partial clogs with the drain hose that connects to the drain pump and then runs up the side of the tub to create a high rise drain loop.

Ask Your Own Appliance Question
Customer reply replied 5 years ago


Ok...I will trust that.

alright, good luck.

Ask Your Own Appliance Question
Customer reply replied 5 years ago


On New Year's day when I was working on this, and trying to disconnect everything to pull the unit out of the counter/cabinet, many of the old shutoff valves would not close all the way due to age. I spent most of that day making trips to Home Depot and replacing those valves. I still have a connection going up to the hot water faucet that needs replacing due to a persistant tiney drip.


 


However, in the meantime, I did find an installation manual for our model which I downloaded and there is a diagram of the rear of our model that jogged my memory. It shows the drain hose going to the rear of the unit with a drain loop hung/mounted on the outside of the rear panel and then what looks like either a pump or solenoid mounted on the outside rear of the unit. I will have to look at that and see what it is and if it is working during the drain cycle.


 


Do you know what that is?

a pump or solenoid mounted on the outer rear of the unit?... sorry that doesn't exist on this model.

Ask Your Own Appliance Question
Customer reply replied 5 years ago


I know the drain loop is there and recall that when we installed the unit. And knowing that loop is present, increases the probability of a clogged drain line.


 


The diagram shows the added pump/solenoid. I don't recall if that was there or not. I will confirm your thoughts on that when I get the unit out and then let you know what I find.


 


Thanks!

Aye, I didn't say the drain loop wasn't there I said the pump/solenoid doesn't exist. The only drain pump is below the tub. The drain loop runs up the side of the dishwasher and it's part of the drain hose that connects to the drain pump itself.

Ask Your Own Appliance Question
Customer reply replied 5 years ago

Totally agree with that. I do know the drain loop exists and most likely where the clog is located.

yes, if there is a clog you're right. And the high rise drain loop is part of the same hose the has the check valve built into it. You can try to clean it out but I'd recommend just replacing the hose.
Ask Your Own Appliance Question
Customer reply replied 5 years ago

Will stop at Sears and get the drain hose when I go to Home Depot for the sink hose. That will save another trip. :-(


 


Thanks.

ah. Be sure to get the drain hose that connects to the drain pump itself, the one with the high rise drain loop. There are 2 drain hoses and the one that connects under your sink rarely if ever gets clogged.

You need part W10137608.
Ask Your Own Appliance Question
Customer reply replied 5 years ago

Great advice!


 


Thanks!

no problem and good luck.
Ask Your Own Appliance Question
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,175
84,175 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

84,175 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a Maytag gas dryer Model #SDG305DAWW. It does not
I have a Maytag gas dryer Model #SDG305DAWW. It does not heat. how cann i check to see if the igniter is faulty? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I have a Jennaire downdraft gas cooktop which is 7-8 years
I have a Jennaire downdraft gas cooktop which is 7-8 years old. Lately I have noticed that COLD AIR is coming in from the outside when the cooktop is not in use. Isn't there supposed to be some kind o… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
WHIRLPOOL OVEN S/N PW74ZAX66PE ERROR CODE F9E0 WHAT DOES
WHIRLPOOL OVEN S/N PW74ZAX66PE ERROR CODE F9E0 WHAT DOES THIS MEAN? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My GE Microvave Oven started up on its own in the middle of
My GE Microvave Oven started up on its own in the middle of the night. The message indicated that there might be a short in the key board. The Model is JNM1541DN1WW. My question is "can the touch pane… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Working on a GE dishwasher model number GSD4000J00WW. The
Working on a GE dishwasher model number GSD4000J00WW. The dishwashers leaking a few drops on the right corner. I like to also ask you what do you think about the soap pods for dishwashers? The owner h… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a maytag MSC21C6MFZ serial HR 72210289 with red light
I have a maytag MSC21C6MFZ serial HR 72210289 with red light that indicates not cooling … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
2016 microwave can not remove screen message LOCK.
nothing except we had shert power outage in psst day… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I cleaned my oven and the door is stuck on locked.
Thermador. I just bought the house. dont know what model number cuz the door i slocked. oven is not new. … read more
Tyler Z.
Tyler Z.
Appliance Doc
84,175 satisfied customers
Our Maytag fridge is pooling water underneath the crisper.
our Maytag fridge is pooling water underneath the crisper. We cannot see where it is coming from as there is no water behind it and nothing is leaking … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Need a part "lid 22 630 00649249" A month. Warranty is
need a part "lid 22 630 00649249" JA: I'll do all I can to help. How long have you been dealing with this? Customer: a month JA: Do you plan on doing the work yourself? Customer: warranty is supposed … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Have a maytag epic front load washer its draining but will
Have a maytag epic front load washer its draining but will not spin up to dry … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Just purchased a single oven. Noticed that had aluminum wire
just purchased a single oven. Noticed that had aluminum wire in a flexable conduet. I have copper wire in the wall to hook up the oven. Its never a good idea to hook these 2 together. What should i do… read more
Tyler Z.
Tyler Z.
Appliance Doc
84,175 satisfied customers
Frigidaire Elec coin-op dryer Model FCED3000ESD Was called
Frigidaire Elec coin-op dryer Model FCED3000ESD Was called to repair this dryer. Put coins in it, push start button, starts, let go of start button- stops. Today R & R ed motor, thinking run windings … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I can't get my Bosch dishwasher to reset. SilencePlus 40
I can't get my Bosch dishwasher to reset JA: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model? Customer: SilencePlus 40 dBA JA: Do you plan on doing the work your… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Dryer goes out on safe mode. American dryer cop 15 yrs old.
hi JA: Hi. How can I help? Customer: dryer goes out on safe mode JA: What's the make and model of your dryer? And can you guesstimate how old it is? Customer: American dryer cop 15 yrs old JA: Do you … read more
travis webb
travis webb
tech.
2,410 satisfied customers
30" Glass Top Frigidaire Stove Door accidentally locked. How
30" Glass Top Frigidaire Stove Door accidentally locked. How can I unlock door? Do not want it to clean. (Stove approx. 5 years old - Can't see Serial Number) … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Kenmore front loading washer model 4756 or 4757 or 4758.
Kenmore front loading washer model 4756 or 4757 or 4758. Error code F21 and will not go past that by seemingly not draining. Door remains locked. How can you get a locked door open? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
I have a maytag MAH5500BWW front loading machine. The door
i have a maytag MAH5500BWW front loading machine. The door open error code came on and stayed on. I thought the latching mechanism might be stuck; i used a flat head screwdrive to push on the while pl… read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
285 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x