Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

My Kenmore Ultra Wash Dishwasher Model 665 has stopped washing.

The tub fills with hot...
My Kenmore Ultra Wash Dishwasher Model 665 has stopped washing. The tub fills with hot water and the electronics work in all modes (Fast, Normal and Smart) but the rotors don't spin with water. Everything just goes quiet---except for a faint buzzing for about a minute and then that stops. It starts up again a minute later and then stops. I can reset and the water drains out. So that part works. I suspect the water pump is either plogged or burned out. Please advise.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
1/1/2013
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,189
Experience: 9+ years being an appliance technician with factory training.
Verified
Hello, and thank you for using this service. I'll be helping you with your problem today.

Does the dishwasher still drain out like normal even though it won't wash? Also, can I get the full model number located on a sticker around the frame of the tub and can be seen if you open the door?

Ask Your Own Appliance Question
Customer reply replied 5 years ago

Yes, it drains out just as before. 665 13833K601, Type 575D

OK perfect, thank you. This can be caused for two reasons, either you have a bad circulation pump and motor assembly or your disposal screen is getting clogged and needs to be cleaned out. Below is a link to a video that will show you how to clean out your disposal and take your pump apart.

CLICK HERE

If you clean out the screen and it still won't wash the dishes properly, then the entire circulation pump and motor assembly will need to be ordered and replaced, and that's a $150 part. Below is a link to a video that shows you how to replace the pump and motor if you wanted to do that

CLICK HERE

Please Don't Forget the deposit you placed to ask the question is not used to compensate me until you rate my service! Please Remember that when you are asked to give a rating, you are rating My Service and not this website itself or the problem of your appliance.'
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,189
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 5 years ago

OK, I viewed the video on getting to the filter, and did that on my dishwasher, but things were quite different: (1) There was no water in the well, but a little in the bottom of the filler and drain pipes. (2) There was no filter in the well, but there appears to be a circular membrain type filter on the cap to the well. And that membrain was clean. Does that mean that my pump is bad?

Aye, unfortunately this just all adds up to the circulation motor failing and needs to be replaced.

Ask Your Own Appliance Question
Customer reply replied 5 years ago

Bummer. Do you have the part number? I was thinking about ordering it from www.repairclinic.com; any comments? Also, I'm a bit worried that your video for pump installation---like the video for finding the filter---won't match my machine either. Can you comment on this?

So below is a link to the part, the part number you need is W10237169.

CLICK HERE for part

As for the video, it should be close enough that you can follow it to replace the pump and motor.

Ask Your Own Appliance Question
Customer reply replied 5 years ago

Yeah, looks exactly like mine, so no (immediate) problem. Last question: Any cheaper sources?

There might be a cheaper source but none that will let you return the part if needed that I know of
Ask Your Own Appliance Question
Customer reply replied 5 years ago

OK, the part came, I installed it yesterday, and everything seems to work---at least through the first wash, with no leaks. That's the good news.


The bad news comes in two parts:


 


(1) That U-tube video sucks. For example, it took me over an hour to pry the pump out of the tub, with a crow bar, no less, and by cutting away most of the rubber gasket with a box knife. Also, he didn't say anything about how to disconnect the thermister or power line. I had to figure that out by myself.


(2) I then disassembled the old pump to see what was wrong, expecting to see food or a piece of glass blocking a rotor. Wrong! The problem was that what looked like a fiber washer seated around the rotor shaft had totally disintegrated, now having the consistency of dirt. The result was that everything had corroded so that the rotor could barely turn. I took some photos of the damaged parts.


 


So my question to you is, Is this normal wear, or is it a design defect that I can ask for compensation from Kenmore, even though it is out of warranty?

So, it's basically normal wear and tear even if it's something that failed before they designed, but unless the unit is less than 2 years old, there is no way that kenmore would even consider helping to compensate for the repair, it just goes along with bad luck unfortunately.

Ask Your Own Appliance Question
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,189
84,189 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

84,189 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Frigidaire washer dryer combo washer wont spin out after
Frigidaire washer dryer combo washer wont spin out after washing makes a noise when lid shuts … read more
travis webb
travis webb
tech.
2,411 satisfied customers
I have a kitchen aid stove model M-YKERCS07HT4. The oven is
i have a kitchen aid stove model M-YKERCS07HT4 . The oven is starting to just shut off by itself unannounced . what would be the problem. the stove top still heats up but everything else shuts off. a … read more
Engineer-Tech
Engineer-Tech
Bachelor\u0027s in Electrical Engineering Technology
877 satisfied customers
How do i troubleshoot my refrigerator? air counterdepth side
Just trying to decide wheter to go ahead and buy a new one (e.g. if compressor shot) … read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
285 satisfied customers
We have a Kenmore Elite Refrigerator, Model # 795.72043.111.
We have a Kenmore Elite Refrigerator, Model # 795.72043.111 … read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
How do I get to the interlock switch in a whirlpool woc54ec
how do I get to the interlock switch in a whirlpool woc54ec wall unit … read more
travis webb
travis webb
tech.
2,411 satisfied customers
Ice buildup frezzer door. 6 months. Need help
ice buildup frezzer door JA: What's the make and model? And can you guesstimate how old it is? Customer: 6 months JA: Do you plan on doing the work yourself? Customer: no JA: Anything else we should k… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
11,271 satisfied customers
I am wanting to try to fix my dishwasher. It reads PF and it
I am wanting to try to fix my dishwasher. It reads PF and it happened after a storm. I really don't have the $ to have a repair man come out. After the storm my computer, microwave, and coffee pot sto… read more
Engineer-Tech
Engineer-Tech
Bachelor\u0027s in Electrical Engineering Technology
877 satisfied customers
Dishwasher shows E:15 for hrs and mins. water check is
Dishwasher shows E:15 for hrs and mins. water check is blinking and Quick 45 min. cycle as well. refill rinse aid lihht is on at the bottom left. … read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
Samsung fridge RF263AEBP temp read out has been flashing and
Samsung fridge RF263AEBP temp read out has been flashing and beeping. Displaying all different temps randomly. Shut power off for 10 min. I can not make any changes to display now. But it is reading t… read more
travis webb
travis webb
tech.
2,411 satisfied customers
Our 3 yr old whirlpool dishwasher won't start:; just whirs
our 3 yr old whirlpool dishwasher won't start:; just whirs and makes a grinding sound. W A F520P A DM5..Have checked interior for obstruction and underneath. Nothing visible. No prior sign of problem.… read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
I have an eight year old Quiet Partner 111 dish washer that
I have an eight year old Quiet Partner 111 dish washer that in spite of using Cascade Platinum pods is not cleaning as well as it once did. Any suggestions to improve performance? … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
My Samsung dryer has a problem with the control panel.
My Samsung dryer has a problem with the control panel. Rotating lights in dial are multiple--guess; writing over selection panel is one number or part of a letter. Red letters work; others do not. Not… read more
travis webb
travis webb
tech.
2,411 satisfied customers
Where can I go to get lessons on how to use my
Where can I go to get lessons on how to use my microwave/convection oven? … read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
I have a mystery part from my Bosch dishwasher that fell out
I have a mystery part from my Bosch dishwasher that fell out when I took the control panel face and door face off to change them out to stainless steel. Can I send an image for you to identify? … read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
Our Cabrio washer (WTW5640XW0) is giving us a little
Our Cabrio washer (WTW5640XW0) is giving us a little trouble. It is stopping as it goes into the spin cycle. The door lock disengages and lights blink. I can go in, unplug the washer, plug it back in,… read more
Appliance Guru
Appliance Guru
17,062 satisfied customers
I have a Maytag washer front loader that the water does not
I have a Maytag washer front loader that the water does not drain from the rubber canal in the front of the washer. … read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
2,673 satisfied customers
MY AMANA WASHER IS LOCKED IN RINSE MODE AND i HAVE UNPLUGGED
MY AMANA WASHER IS LOCKED IN RINSE MODE AND i HAVE UNPLUGGED THE WASHER FOR 1 MINUTE AND RAISED AND LOWERED THE LID 6 TIMES AND IT DID NOT RESET. i THEN TURNED THE WASH CYCLE KNOB TWO FULL TURNS AND T… read more
Master Tech
Master Tech
Vocational, Technical or Trade Scho
11,271 satisfied customers
I have a Maytag gas dryer Model #SDG305DAWW. It does not
I have a Maytag gas dryer Model #SDG305DAWW. It does not heat. how cann i check to see if the igniter is faulty? … read more
Engineer-Tech
Engineer-Tech
Bachelor\u0027s in Electrical Engineering Technology
877 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x