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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81900
Experience:  9+ years being an appliance technician with factory training.
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I have a Kenmore Electric Range, The oven is not heating and

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I have a Kenmore Electric Range, The oven is not heating and neither is the broiler. It seems odd that both elements would go out at the same time and the control panel says that it is pre-heating. All of the elements on the stove top are working. What could be the problem?
Hello, and thank you for using this service. I'll be helping you with your problem today.

Do you have a model number so that I can better assist you? It should be located on a sticker around the frame of the oven and can be seen if you open the door or remove the drawer below the door.

Customer: replied 4 years ago.

Model number is XXXXX

OK so unfortunately this oven doesn't have any cut outs or fuses that will stop both the bake and broil. If your cooktop is working, then you know the oven is getting 240 volts. It's not likely that both elements would fail at the same time which means that your L2 relay on the display board has failed and it's not sending power to either bake or broil. You'll need to order and replace the display control board (even if it appears to work) because the L2 relay has failed and you can't replace it separately. Below is a link to the display control board you'll need to order for your model.


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