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Ask Francis Your Own Question
Francis, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2086
Experience:  been working with refs, fridge, washers. dryers. dishwashers, microwaves for the past 12 yrs .
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The door of the machine is lock, there is a lock picture come

This answer was rated:

The door of the machine is lock, there is a lock picture come up on the screen how do I up lock the door?

Can we have the complete model number please?

Customer: replied 4 years ago.

Thank you for the model number.

Usually, if you just let it sit for more than 15 minutes, the unit would turn off by itself and should unlock the door.

How ever, if this is not happening, you could have a bad door lock.

To manually open the door, here is the instruction form the manual;

1. Disconnect the power plug from the power supply.
2. Open the filter cover using a coin.
3. Remove the water from the washing machine.
4. Locate the orange plastic tab and pull it forward to open the door.

I hope you can now open your door.

Customer: replied 4 years ago.
Done that but lock still appear on the screen door still lock.

Have you seen the orange tab and while pulling it forward, use your other hand to pull the lever and it should open up already.

Unless the door lock is already damaged and the orange tab is no longer connected with this door lock mechanism that is why it can not open it anymore, then I am afraid you would have to replace your door lock .

You would have to remove the top cover by removing screws securing it from the back. Then the top cover would slide back wards. Then from the top, you can try to catch the lever of the door lock and see if you can manage to open it from that side.

Francis and other Appliance Specialists are ready to help you