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msd2434ge not cooling

msd2434ge not cooling
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Answered in 5 minutes by:
12/12/2012
Barry G.
Barry G., Home Appliance Technician
Category: Appliance
Satisfied Customers: 6,823
Experience: 27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
Verified
Hello my name is XXXXX XXXXX you for choosing our service.

Is the refrigerator making any sound at all? Is the freezer side cold?

Thanks,
Barry
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Customer reply replied 4 years ago

fan running. neither side cooling


 

Customer reply replied 4 years ago

fan running. neither side cooling

Thank you, XXXXX XXXXX behind the unit and remove the lower panel. Touch the compressor on the top. Is the compressor hot, warm or cold and is it vibrating? And have you heard a buzz or click from back there?

Is the fan back there working as well?

Thanks,
Barry

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Customer reply replied 4 years ago

fan ok. where is the compressor


 

Beside the fan around behind the refrigerator. There is a metal or fiberboard cover there with screws in it. Remove the screws and the panel to gain access to the compressor.
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Customer reply replied 4 years ago

seems normal temp. I've refrig unplugged

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified

Hello, Thank you for using this service, I will be helping you with your problem today

Good morning, Barry has opted out can you plug this back in and listen behind the refrigerator and tell me if you hear any clicking or buzzing about every 3-5 minutes ?

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Customer reply replied 4 years ago

no clicking no buzzing, compressor slight vibration


okay. so the compressor is running it seems ? good. now open the freezer and remove any shelves, in the very back of the freezer inside there is a panel with screws in it. remove the screws and take the panel out. take a look at the coils, are they frosted ? are they all frosted or just some ?
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Customer reply replied 4 years ago

no frost clear, fan running


okay no frost at all ? how long has this been plugged back in ? can you let it run for another hour and check again ?
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Customer reply replied 4 years ago

yes, can i leave cover off


yes we just need to see if this frosts.
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Customer reply replied 4 years ago

ok


 


okay please respond back in an hour. thanks.
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Customer reply replied 4 years ago

No frosting evident


okay thats not good. it means if your sure the compressor is running you have a freon leak. feel the compressor and see if its hot and still vibrating. let me know.
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Customer reply replied 4 years ago

Not home until 8 edt

thats okay just reply when you get home. I'll check my questions and watch for your reply.
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Customer reply replied 4 years ago
C not hot , freezer not cooling
okay , Unfortunately I had to go out last night on an emergency call, (figures a refrigerator !) anyway was it cold or warm ? was it vibrating ?(running ) if it was warm and running your either out of freon or theres a compressor problem.thats something you would;led need a tech to check ,its the sealed system. sorry for the bad news, at least we know now, hope this helps, thanks , Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
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Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

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