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gst85, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3972
Experience:  i have over 15 yrs experience in home appliance repairs and installs
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Neptune washer smells moldy, has trouble getting the load balanced

Customer Question

Neptune washer smells moldy, has trouble getting the load balanced enough to spin & now it started leaking?
Submitted: 4 years ago.
Category: Appliance
Expert:  gst85 replied 4 years ago.
Hi there. my name is juan and i will assist you with your problem. could you see where the leak is coming from? and do you have the full model number please? thank you.
Customer: replied 4 years ago.

MAH6500AWQ is the model number. I can't tell where itis leaking, but I restarted it so in a 1/2 hour. This has been a smelly weak appliance for some time. Is & don't need or want a lot of options.

Expert:  gst85 replied 4 years ago.

Okay. so what you can do about the odor is use try a product called AFFRESH. i recommend it to all customers that have this issue, i will get you the item number for that in just a few minutes. if you cannot see where it is leaking from then i would suggest that you remove the front cover so that you can take a look underneath the tub and see if the leak is coming from the drian pump or if it may just be a torn pump or drain hose. are you comfortable working on it yourself?

Expert:  gst85 replied 4 years ago.
Hi are you still with me?
Expert:  gst85 replied 4 years ago.
I'm not sure if you have stepped offline, i will post all the info that you need.

Washing Machine Cleaner Item #1373065

$ just run a full cycle without any clothing on warm water and you will no longer have an odor. here is a diagram on how to get to remove the front cover to gain access to the drain system.

Expert:  gst85 replied 4 years ago.
If you have no further questions and if i have been helpful, please rate me with positive ratings. if you do not intend to leave a positive ratings then please do not rate me at all. thank you and have a great weekend.