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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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not draining on rinse cycle

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not draining on rinse cycle

Hello, Thank you for using this service, I will be helping you with your problem today

can you get us the model number ? thanks , Bryan

Customer: replied 4 years ago.
okay thanks, XXXXX XXXXX few questions, have you washed any rugs with rubber backing or comforters in this recently ?what happens when it gets to drain? does the machine stop or just sit there and make noise but just not draining ?
Customer: replied 4 years ago.
Makes noise
okay so it sounds like its trying to drain but cant ? you need to check your drain pump. Drain Pump WH23X10020 Alternate Product View its number 80 on this diagram. these can be tough to get to. you will have to remove the back panel and reach in (be careful of sharp edges) bail the water out and get towels ready remove the pump and check for obstruction. if you don't find any replace the drain pump. heres a link to order it. hopefully theres something blocking it, thanks, Bryan
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