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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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kenmore he2 plus washer no power, has 120 volts to ccu

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kenmore he2 plus washer no power, has 120 volts to ccu

Hello, Thank you for using this service, I will be helping you with your problem today

do you have a model number ?

Customer: replied 4 years ago.


Okay perfect. so there is power to the CCU but the user interface isn't lighting up ? and there no response at all ? no beep or lights?
Customer: replied 4 years ago.


okay, the first thing to do is unplug the user interface. (there are several plugs) then plug them back in. make sure the door is shut and wiggle the plugs at the control watch and see if they try to light up as you wiggle them.also wiggle the cables at the interface itself. these interfaces had a problem with one of the cables on the board. a loose solder joint. if you see any reaction let me know.
Customer: replied 4 years ago.

give me afew minutes, I have to get to the interface.

okay just remove the top of the washer its the easiest way.
Customer: replied 4 years ago.

nothing, I don't see any loose solder joints either.