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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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IT PUMPS WATER OUT BUT THE ARMS DONY TURN AND THROW WATER.

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IT PUMPS WATER OUT BUT THE ARMS DONY TURN AND THROW WATER.

Hello, Thank you for using this service, I will be helping you with your problem today

can you get us the model number ?

Customer: replied 4 years ago.


MODEL MDB421RFR2

okay, start the machine from the beginning and let it fill, when its done filling open the door and tell me how much water is in the bottom in inches. does it reach the heater ?
Customer: replied 4 years ago.

3 INCHES OF WATER FROM THE BOTTOM COMES TO THE BOTTOM OF THE COILS.

okay.good your water level is good. that means the circulation pump is bad unfortunately. this is available @ http://www.searspartsdirect.com/partsdirect/part-number/154859501/0022/587?pathTaken=directMatch&filterPart=&pop=flush&prst=0&shdPart=154859501 but its around $200.00, you will need to remove the machine from under the counter to replace this. it comes with instructions and is a common failure on these machines. hope this helps, thanks , Bryan
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