How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

My neptune stacker door lock will not light when the machine

This answer was rated:

My neptune stacker door lock will not light when the machine is turned it will
fill, then stop. Of course the drum does not turn..advancing the knob will get it to drain.but
not spin..
There is nothing obstructing the door lock and it sporadically lights and shuts off in other

Hello, Thank you for using this service, I will be helping you with your problem today

can you get me the model number so I can better assist you ?

Customer: replied 4 years ago.


okay thanks. when you say it sporadically lights do you mean the lock light ?
Customer: replied 4 years ago.

yes,the lock light..otherwise everything else seems operational

okay. there are a couple of things you need to check. first the control board. graphicsee if the diodes on the board look burnt. if that checks out ok then the door latch assembly is the issue. the problem is its listed as no longer available. heres the part number though and if you search the net you will probably find one.part number(NNN) NNN-NNNNimg id="LargePartImageImage" src="//" alt=""/>
Bryan and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

How do I access the 'control board' to at least to determine IF it is the diode...


the control board is actually in the dryer cabinet. # XXXXX on this can access it through the top.unplug the dryer first.