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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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Hi, We bought our fridge from Lowes this past winter. It

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We bought our fridge from Lowes this past winter. It was a returned item, but Lowes said we should have warranty for a year. My problem is with the ice dispenser. It works fine, but the flap between the exterior and the ice storage sticks open almost every time. We end up with frost everywhere and a mess if one of us forgets to "flip the flap" back closed after we get ice.
Lynne, San Antonio

Hello, Thank you for using this service, I will be helping you with your problem today

Okay what do you need to know ? do you have a model number so i can look up and see if this is still under warranty ?

Customer: replied 4 years ago.

Model RS 27798516

S/N 100543CQ601070 P


Thanks, Bryan.


well it looks like in your case the dispenser assembly is only covered for 6 months. when was the first time you reported this issue ? you can contact Samsung at the following number. !-800-726-7864 they can direct you to warranty service and they may be able to help you. wish I had better news for you. thanks, Bryan
Compressors5 years warrantyn/aParts only
Inverter Compressor10 years warrantyn/a
Other Parts, Accessories
(including shelves)
6 months3 monthsExcludes misuse and customer
induced damage
Other Consumablesn/a3 months
Bryan and 3 other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Three smiles for you.

thank you very much. have a great day. Bryan