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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81174
Experience:  9+ years being an appliance technician with factory training.
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New dishwasher, ran normal cycle, dishes are wet...why?

Customer Question

New dishwasher, ran normal cycle, dishes are wet...why?
Submitted: 4 years ago.
Category: Appliance
Expert:  Tyler Z. replied 4 years ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

So a lot of new dishwashers are getting this complaint but especially Viking. This is due to the high energy efficiency standerds which the dishwasher must meet to obtain an energy star rating now. New dishwashers will never dry as well as the older units because they must limit the energy consumption and most of the energy is used during the dry cycle. That being said, you MUST use a rinse agent now. The best one I've found is the Jet Dry Turbo. It's much better than the original Jet Dry and it will help with drying the dishes substantially.

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