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My freezer drawer is stuck on my fridge

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My freezer drawer is stuck...

My freezer drawer is stuck on my fridge. I've tried forcing it open with two guys but it won't move past a certain point. I also tried removing the upper fridge door so I could remove the lower freezer door but that didn't work either. Right not it's not sealed very well so the fridge is running at max the whole time to keep the content of the freezer frozen. We have to put down a towel to soak up the water that melts. 

Submitted: 5 years ago.Category: Appliance
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Answered in 14 minutes by:
10/1/2012
Appliance Technician: Appliance Guru, Owner and Technician replied 5 years ago
Appliance Guru
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Hello and thank you for using this service,

It may have frozen in the unit if the defrost drain line has clogged up and the drawer has become frozen in solid with ice, this is the most likely issue...Now other than defrosting it I can not think of any other way to get it out...How far can you open the drawer?
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Customer reply replied 5 years ago
Thanks. That what we thought it might be too. We can open it maybe an inch...
Customer reply replied 5 years ago
Any thoughts on how we could be sure if it's frozen? If it's not and we unthaw it all the food will unthaw as well. if that gets rotten and we can't open the drawer were in a bit of trouble. Is there no way of removing the door without opening it?
Appliance Technician: Appliance Guru, Owner and Technician replied 5 years ago
Yeah, before you break anything as that will be very expensive. I would put the items in a cooler and let the unit defrost for awhile....you may not need to defrost it for too long, but long enough to open the drawerr. I would let it defrost for about 1-2hrs and give it a pull...there is not much else you can do as you will break the door front if you pull too hard.
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Appliance Technician: Appliance Guru, Owner and Technician replied 5 years ago
Go to this link and go to page 16 to see how the drawer off

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Customer reply replied 5 years ago
ahhh so the drawer has to be open to remove it. Catch 22' it seems. If it isn't frozen what are the options?

(and thanks! I'll definitely accept this and give a good review. much appreciated...)
Appliance Technician: Appliance Guru, Owner and Technician replied 5 years ago
Not much other than brute force, but it will be frozen....If you can juts let it defrost or try and get some heat on the very bottom of the freezer it should break free,
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