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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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we have a kenmore washer model XXXXXXXXXXX 7 years old but

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we have a kenmore washer model XXXXXXXXXXX 7 years old but with a new motor installed 2 years ago. it's stopped spinning. we thought it might be a belt issue but this model doesn't appear to use a belt, is that correct? would greatly appreciate your guidance.

Hello, Thank you for using this service, I will be helping you with your problem today

can you resend the model number with a space between each number? it didn't come through. thanks , Bryan

Customer: replied 4 years ago.

1 1 0 2 3 8 1 2 1 0 0

perfect ! now is this draining okay ? just not spinning correct ?
Customer: replied 4 years ago.

correct, it's draining ok. By the way Bryan, we don't own this washer, we're considering buying it... just need to know first how hard it would be to fix.

okay great ! heres what you need to do. your coupling has broken in this. its the part between the motor and transmission that replaces the old belts. here a link to order the part and theres a video there that shows you how to replace it. you can do this yourself easy with the video. heres the link.

this will take care of your issue, thanks , and best wishes, Bryan

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