How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17629
Experience:  I have been repairing appliances for 25 years, I run my own appliance repair business.
22302088
Type Your Appliance Question Here...
Mike is online now
A new question is answered every 9 seconds

Freezer walls are warm, even close to hot, for last several

This answer was rated:

Freezer walls are warm, even close to hot, for last several months. Keeps ice frozen, but ice cream is soft. Have moved fridge out from wall and cleaned everything with a vacuum cleaner but no improvement. This morning, freezer compartment is flooded with liquid, ice has melted and now fridge doesn't feel very cold either. How can I pinpoint the condition or component at fault ?
Hi my name isXXXXX will be assisting you with this problem.Please allow me some time to do research and type a response to each of your posts.

Can you pull the unit out from the wall and take the panel off in the lower rear, Behind the panel you will see the compressor, Feel the compressor and tell me if it feels hot/warm or room temp, also need to know if the fan is running beside the compressor?
Customer: replied 4 years ago.

Hi, Mike. Thank you for the fast reply.


The compressor I'm assuming is the ball-shaped metal structure about 8 inches wide / 7 inches high. It is HOT to the touch. The nearby fan is not spinning.


Thank you,


Jerry

Ok Jerry your problem is the condenser fan motor, this has failed and will need to be replaced, this is why the walls felt hot and why the unit has stopped working.

If you can supply me with the model number I can point you toward a site where you can buy the fan motor.

Please feel free to come back after rating me "ok service or above" or for any additional questions or assistance that may be needed.

Please also remember that if this repair is beyond your ability I have still done my job in answering - where the problem is and how to fix it, Please be fair and rate me "ok service or above" so that I my gain credit for my time and effort.

Thanks!

Mike
Customer: replied 4 years ago.

Hi, Mike. Thank you again. The freezer walls are no longer hot. Does this change anything ? The model is Amana TR21VW.

No that will be your problem, they won't be hot because the system can't run. Replace the motor and you will be all set.
Click here to order the replacement motor

Please feel free to come back after rating me "ok service or above" or for any additional questions or assistance that may be needed.

Please also remember that if this repair is beyond your ability I have still done my job in answering - where the problem is and how to fix it, Please be fair and rate me "ok service or above" so that I my gain credit for my time and effort.

Thanks!

Mike
Mike and 3 other Appliance Specialists are ready to help you

Related Appliance Questions