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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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My Maytag Neptune washer will no longer spin?

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My Maytag Neptune washer will no longer spin?
Hello, Thank you for using this service, I will be helping you with your problem today

Good morning, can you get me the full model number ?
Customer: replied 4 years ago.

Model # XXXXX

Okay perfect. when you start this does the door lock and the lock light come on ?
Customer: replied 4 years ago.

yes. The motor will agitate the tub during the rinse but when it's time for the spin cycle the pumps work but the motor does not spin.

so everything works including the door lock?
Customer: replied 4 years ago.

Yes, everything except the spin cycle.

If the door is locking then its not the control board most likely but you should check it anyway to make sure. graphiclook for a burnt diode where the arrow is, the control board is inside the washer cabinet. if the board looks okay the issue is the motor control. this is also inside the washer cabinet. you can order this @

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