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Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
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I have a Whirlpool side by side fridge model ED5NHAXNB01 and

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I have a Whirlpool side by side fridge model ED5NHAXNB01 and the ice maker is no longer working. This problem started when I plugged the fridge back in after I had the fridge unplugged for a week while making repairs to the condenser. Thanks, Nate.

Hello, Thank you for using this service, I will be helping you with your problem today

How long has this been plugged back in ? do you know the temperature inside the freezer section right now ? also when you open the freezer door there is a light on the right side that should be blinking is it ? straight across from that light there is a flap with a hole in it press that flap in and without covering the hole and tell me what the light does then .

Customer: replied 5 years ago.
Been plugged back in for a few months now. Temp in the freezer is great (5-10F). When I open the freezer door, the red light flashes twice, then pauses and flashes twice and continues to do this even when I close the flap and allow the beam to see across.
So this flashes even though you push the flap in? It doesn't stay on steady? It is supposed to stay on steady when that flap is pushed in, your emitter/receiver is bad. As far as I can tell from what you're saying.Can you tell me what position the fingers in the ice maker are in? Say one o'clock and two o'clock three o'clock and so on?
Customer: replied 5 years ago.
Correct. It is flashing and when I unblock the sensor by pushing in the flap, it does not turn to a steady light, it continues to flash. When looking from the motor side, down the axis of the arm shaft, the fingers are in the two o-clock position.

okay the ice maker seems fine from where your saying the fingers are. the emitter/receiver is the issue, you can order this at the following link, these come with instructions. hope this helps. the only thing I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done rather than rating me with a 1 or 2 smiley faces please use the (continue conversation) link and tell me what else I can do or what else you would like to know so that I can get you that information so I can improve my customer satisfaction rating. You may receive an email with my answer if so please sign back in and accept on the site itself. Its the only way I get paid for helping you. thank you and best wishes , Bryan

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