How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Justin Your Own Question
Justin, Appliance Technician
Category: Appliance
Satisfied Customers: 829
Experience:  Owner of Shaffer's Appliance Service
Type Your Appliance Question Here...
Justin is online now
A new question is answered every 9 seconds

Hi ! We have a Kenmore Elite dishwasher (MOD66576972K602).

This answer was rated:

Hi ! We have a Kenmore Elite dishwasher (MOD66576972K602). We are renovating the kitchen and a couple of days ago (after being moved quite a bit) the "smart wash" button started flashing. When we touch the panel, 2-3 more lights go off. Then, a couple of hours later - everything stops and you can run a regular cycle. Any ideas ? Overheating ? Broken electrical panel ?? Thanks !!

Thank you for using Just Answer. My name is Justin. I will work hard to help you solve your problem, start to finish. As we move forward with your problem, please remember to provide positive feedback after you accept my answer. You will still receive additional assistance at NO EXTRA CHARGE should you require it. Now, let's get started shall we... When you say the 2 - 3 lights go off, do you mean they come on and start to blink? When you say you touch the panel, is there any particular button you're pressing, or are you just touching the panel? Please forgive the questions, I'm just trying to get as much info as possible to better assist you.

Customer: replied 5 years ago.
Hi Justin - and many thanks for your help ! The first button to go on and start flashing is always the "smart wash". Then, if we press another button, the "cancel drain" also starts flashing. We've also seen the "pots-pans" flash. As an example, I ran a cycle at 5 pm tonight. The "smart wash" was flashing as soon as it ended (...and of course nothing works when the buttons are flashing). Now ... a few hours later, everything is back to normal and I'm pretty sure I could run another cycle. Hope this helps ??

In my experience, you require a new interface panel (the push button panel) These buttons are actually part of a membrane switch circuit. Almost always, when one fails, it affects 2-4 other buttons. There are a high number of interface failures across all appliances. I don't believe the moving around had anything to do with it. I'll tell you what usually happens. A small gap develops (sometimes you can't see it) and moisture gets into the membrane. This creates a short between multiple selections. It sounds like the smart wash key is the culprit. Yes, replace that interface and you will have proper operation again. I just looked up your model. This dishwasher is made by Whirlpool and is comparable to a Kitchenaid. Thus, it's a great dishwasher.

Justin and other Appliance Specialists are ready to help you
Hi Valerie,

This is Justin with Just Answer. I was hoping to let you know I was happy to assist you. Please feel free to let me know how your repair turned out. Many thanks for the positive review :)