Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

We have water coming from under our vegetable bins We cannot

We have water coming from...
We have water coming from under our vegetable bins We cannot track it down where it is coming from Every day or two we have to wipe it down and dry it The water that is there is so cold it freezes Why? Maytag Model Number PTB1953DR
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
8/4/2012
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,804
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! The defrost drain in the freezer is frozen and the defrost water is dripping from the air vents from the freezer. You will need to remove all the food and the shelf from the freezer and take the rear panel (number 2 below) off to access and thaw the drain. It is under the aluminum evaporator coil, slightly right of center. Let me know what you see after removing the rear panel.

Ask Your Own Appliance Question
Customer reply replied 5 years ago
I took off what you said I need to take off. The drain channels looks open to me.

Did you find the small hole in the bottom of the aluminum trough? Will water run down it if you pour a small amount in the trough?
Ask Your Own Appliance Question
The drain will look similar to the picture below.

graphic
Ask Your Own Appliance Question
Customer reply replied 5 years ago
Your diagram doesn't match to what I have. But the same concept.

Yes, it is from a different model but is similar. Is that hole in yours clear? Does water run down it freely?
Ask Your Own Appliance Question
Customer reply replied 5 years ago
Yup the water drained freely

Okay, and you are getting water under the crispers every day?
Ask Your Own Appliance Question
Customer reply replied 5 years ago
Yes day or two.

Dump water down the freezer drain and watch in the upper portion of the fresh food compartment near the center where the back meets the top of the refrigerator section. See any water dripping?
Ask Your Own Appliance Question
Customer reply replied 5 years ago
None so far.

So no water is present going down the back wall inside the refrigerator?
Ask Your Own Appliance Question
Customer reply replied 5 years ago
No water down the back (inside)

I am at a loss on this one. That is the only place water can come from because there is no water tank or other source for the water other than from the drain. I am going to gracefully bow out and place your question at the top of the list. Sorry I did not have a good answer for you.
Ask Your Own Appliance Question
Customer reply replied 5 years ago
You taught me something I didn't know So don't feel bad about it. Hope unplugging the unit might of thawed out the problem. Time will tell Thanks Kelly for your help. It is one of those days where everything wants to go wrong.

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified

Hello, Thank you for using this service, I will be helping you with your problem today

Do you still need help with this ? can you put a bowl under the center of the back of the fresh food section for a couple of days and see if it catches any water ? this way we can eliminate the drain. can you do that ?

Ask Your Own Appliance Question
Customer reply replied 5 years ago
Sure I can do that. Then what?

graphiccome back and tell me if you find water. it may not be running down the back but possibly dripping from the drain. try to place the bowl under the part where I put the arrow on .
Ask Your Own Appliance Question
Customer reply replied 5 years ago
Since I have contacted you guys about the problem and you guys showed me what to do , I haven't had any more problem with it. But time will tell. Today is Monday and no water under the crisper. Thanks so much for the answer.

your very welcome let me know if you need further assistance , the only thing I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. Click the continue conversation link if you would like to continue this conversation. If you are done rather than rating me with a 1 or 2 smiley faces please use the (continue conversation) link and tell me what else I can do or what else you would like to know so that I can get you that information so I can improve my customer satisfaction rating. You may receive an email with my answer if so please sign back in and accept on the site itself. Its the only way I get paid for helping you. thank you and best wishes , Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
Experience: 15 yrs. experience as a certified appliance technician.
Verified
Bryan and 87 other Appliance Specialists are ready to help you
Ask your own question now
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12,157
12,157 Satisfied Customers
Experience: 15 yrs. experience as a certified appliance technician.

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

23,804 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Digital display for freezer flashes H then 1, and beeps.
Digital display for freezer flashes H then 1, and beeps. Frigidaire side-by-side. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have an upright freezer that is leaking water .And freezer
I have an upright freezer that is leaking water .And freezer is defrosting had to remove food .This is a G.E.model no.DID 20DPA THE. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Our freezer was working fine but the fridge compartment was
Our freezer was working fine but the fridge compartment was not cooling. I pulled the rear panel of the freezer. It was full of frost. I thawed it out. It is now plugged in again. The feeezer motor is… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Amana 22FA refer (not freezer) has ice and water on the
Amana 22FA refer (not freezer) has ice and water on the shelves frequently … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Maytag refridgerator / freezer and the freezer wont
I have a Maytag refridgerator / freezer and the freezer wont freeze, but the fridge worksFFTR1814TW(-623739 … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
There is ice forming in the area above the evaporator coil.
There is ice forming in the area above the evaporator coil. it grows so that eventually the fan blade hits it and makes a loud noise. Is this supposed to be taken care of by the defrost heater? I have… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Have uppr refrigerator, lower freezer. The freezer will not
have uppr refrigerator, lower freezer. The freezer will not freeze. Refrigerator seems to work ok. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The freezer part of our Frigidaire freezer seems to be
Hey, so the freezer part of our Frigidaire freezer seems to be running warm, even at the coldest setting … read more
travis webb
travis webb
tech.
2,410 satisfied customers
My freezer is not working properly. the coils in the freezer
my freezer is not working properly. the coils in the freezer are cold and have frost on the top half only. the bottom half do not get cold, the fridge area is working perfect. can you help, freezer do… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
My Maytag french door refridgerator with freezer on bottom
hi, my Maytag french door refridgerator with freezer on bottom i … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Model 795.51372.012. Coils in freezer is frosting up but
Model 795.51372.012. Coils in freezer is frosting up but evap fan not on. Is there supposed to be a delay.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have water dripping from freezer to the bottom of the
I have water dripping from freezer to the bottom of the fridge … read more
Joel Swenson
Joel Swenson
High School or GED
3,395 satisfied customers
My freezer is cold but as cold as a refridgerator it will
my freezer is cold but as cold as a refridgerator it will not keep things frozen … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a samsung fridge freezer model srs584dp. The freezer
i have a samsung fridge freezer model srs584dp. The freezer section is cold but not freezing. i have replaced two freezer thermistors but still the same … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Whirlpool Conquest Model GS5SHAXSB01. Freezer not freezing &
Whirlpool Conquest Model GS5SHAXSB01. Freezer not freezing & Ice maker not making ice … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Samsung refrigerator/freezer. freezer quit Sat. night all
Samsung refrigerator/freezer. freezer quit Sat. night all food thawed and water on floor … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Samsung refrig/freezer freezer works, but refrig does not.
samsung refrig/freezer freezer works, but refrig does not … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Model mbf 1956hew S# 12015454jc evaporator coil ices up, fan
model mbf 1956hew S# 12015454jc evaporator coil ices up, fan is working properly, … read more
Daniel
Daniel
senior service enginner
High School or GED
2,306 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x