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I have a May tag Neptune dryer. I have an oily soot that is…

I have a May tag...
I have a May tag Neptune dryer. I have an oily soot that is again getting my clothes dirty. I was told that the exhaust was bent and that was the problem. I replaced the hose with a hard metal one so that it would not crush and the cleaned the inside of the dryer very carefully. Now, two months later it is happening again.
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Answered in 3 minutes by:
8/2/2012
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,896
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

is the dryer run on Natural gas or L/P ?

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Customer reply replied 5 years ago
Gas
Customer reply replied 5 years ago
Oops, natural gas
ok and if you look at the flame while it is running is it blue or orange colored flame
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Customer reply replied 5 years ago
How do I see the flame, this is the stand up style that you can hang clothes up in the top compartment. About 6 feet tall.


May I have the units model number to better assist you .
If you open the door it will be on the units face frame .

are you getting the soot in the dryer ( bottom ) or the drying cabinet ( top )?

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Customer reply replied 5 years ago
Model number mcg8000aww and the soot comes from the bottom, that is used a lot more. I have seen it in the top a little bit.

this model you are not able to see the flame with out taking the unit apart .

the only components that will cause the sooting is the burner assembly and possibly a dirty orifice .

to get to these component the lower dryer will need to be disassembled , are you able to do this ?

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Customer reply replied 5 years ago
Where do I start? Darn thing seems to be one big block.

you have to remove the console first it has four screws from behind in the drying cabinet .

Then after the console is moved away you have 5 screws holding the front panel in place and then the front panel lift off the cabinet .

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Customer reply replied 5 years ago
Done. Now what?
Customer reply replied 5 years ago
By the way the flame is yellow and stinks!
ok now look at the burner on the end of the burner is the orifice take and use a wire brush to clean the end of it , and then put it all back to geather and run the dryer to see if the sooting is gone .
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Customer reply replied 5 years ago
The flame is blue on the bottom, but mostly yellow. I think that all of the lint from the machine was collecting and finally being burned by the flame causing the soot. Does this assessment sound good to you? This seems like a design flaw...

on the burner you can adjust the airflow to the burner it will take care of the yellow flame ,and it is all brands in a dryer that the lint collects .

I recommend to all my customers to clean the dryer out at least once a year .

Theres like 30,000 dryer fires a year because of lint build up inside them

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Customer reply replied 5 years ago
How do I adjust that airflow?
loosen the screw and turn the air shutter till the flame is all blue with just a little yellow tipping
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Customer reply replied 5 years ago
Thanks a lot, one last question. Where is the smiley face? I am using an I-pad and do not see it.
Customer reply replied 5 years ago
Cool I am trying to pay you but I can't this emoticon is the only smiley face I can find... It was not even on my i-pad. I am on a PC now, feeling kinda stupid here...

humm if you state the rating you would give me from 3 to 5 five being the highest and that you can`t find the rate me and I will then send it to admin.

Thank you .

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Customer reply replied 5 years ago
Are you kidding? Dude, you a total 5 in my book! You listened to the question had a reasoned answer, that was right! I was ready to get a new dryer rather than spend another $150 on it. I really thought this site was kind of a scam, but you showed me, thanks.
Thank you very much ,glad to assist you
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,896
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
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Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 12,896
12,896 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

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